Steve Alexandre
Davenport,FL
Summary
Knowledgeable CTI Sr. Field Engineer with strong background in field engineering, overseeing complex projects and ensuring seamless operations. Proven track record of troubleshooting technical issues and implementing effective solutions in challenging environments. Demonstrated proficiency in team leadership and technical problem-solving, enhancing operational efficiency and safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Field Engineer
Yorktel
11.2023 - Current
- Configured, tested and deployed new VTC hardware components in the field.
- Resolved complex technical problems through troubleshooting techniques for VTC systems as well as AV equipment not limited (DSP,PTZ and Network devices)
- Collaborated with partners and vendors for large scale implementation
- Monitored and managed devices and hardware using different tools and applications
- Installation of AV equipment in conjunction with VTC equipment for large spaces and events
- Maintained accurate documentation as well as updating existing documentation and drawings to reflect changes and current equipment
- Provided education for new implementations with shareholders
- Provided meeting support for important meetings
Custom Lead Installer
Best Buy Inc
09.2022 - 11.2023
- Installed, configured, and maintained network equipment such as routers and switches.
- Ensured that all cabling was properly connected in accordance with industry standards.
- Provided technical support to end users on various networking related topics.
- Created detailed installation plans for new projects while ensuring customer satisfaction.
- Monitored system performance and capacity utilization of the network infrastructure.
- Performed system upgrades and maintenance including patching, troubleshooting, and resolving hardware and software issues.
Home Theater Installer
Best Buy
05.2013 - 09.2022
- Responsible for installing and implementing complex solutions for client needs in A/V, Networking and Security.
- Custom solutions for clients tailored to them
- Creating site surveys to help clients build systems by suggesting product and placement.
- Education of new technologies and software
- Providing White Glove service from beginning to end of installation and education
Project Team Leader
Best Buy
09.2010 - 05.2013
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Reported regularly to managers on project budget, progress and technical problems.
Education
Associate of Science - Automotive Technology
Universal Technical Institute
Orlando, FL08-2008
Skills
- Network design and Configuration
- Audio Dsp configuration
- Field service support
- Equipment installation
- Hardware diagnostics
- Asset management
- Control systems
- Software programming
Certification
- CTS
- Biamp
- QSC
- Crestron Field engineer
- Extron AV associate
- Dante levels 1 and 2
Timeline
Senior Field Engineer
Yorktel
11.2023 - Current
Custom Lead Installer
Best Buy Inc
09.2022 - 11.2023
Home Theater Installer
Best Buy
05.2013 - 09.2022
Project Team Leader
Best Buy
09.2010 - 05.2013
Associate of Science - Automotive Technology
Universal Technical Institute