Maurice Smith
Wadesboro,NC
Summary
Dynamic and reliable team member with a proven track record at Arby's, excelling in customer service and conflict resolution. Recognized for a positive attitude and ability to brighten customers' days. Consistently supporting management with minimal supervision, showcasing strong teamwork and a commitment to excellence in every task. Reliable and dependable, a trustworthy asset to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Arby's
06.2016 - Current
- Successfully Learned the importance of listening to the instructions of managers regarding tasks.
- Has become and has remained a valuable coworker and member alongside fellow workers and with management
- A face in the store sought out by many
customers seemingly able to brighten their day.
- An aid to management, called upon often with little need to supervise or get on for countless mistakes.
- Takes his job seriously and remains accountable for his work
Education
High School Diploma -
Anson New Technology Highschool
Wadesboro, NCNo Degree -
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Complaint resolution
- Conflict resolution
- Willingness to learn
- Reliability
- Analytical thinking
- Creativity and innovation
- Leadership qualities
Accomplishments
- In the case of a coworker, helped resolve an issue by encouraging them to speak to the manager instead of staying silent and growing bitter.
- Successfully helped manager with daily operations of the store with little need for oversight on Monday mornings.
- Retained Knowledge for keeping oneself occupied even when the manager is not in office or off the floor.
- Successfully has called on managerment for matters over his head.
- Assisted Team Members in their tasks, to improve productivity and proformance.
- Resolved issues regarding customers using CRM.
Certification
- Team Member, Arbys, June 2016- present.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Team Member
Arby's
06.2016 - Current
High School Diploma -
Anson New Technology Highschool
No Degree -
Colorado Technical University