Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Thorps

Summary

Driven by a commitment to excellence, I leveraged my strong leadership and professional communication skills at Motown Barbershop to significantly enhance customer satisfaction and loyalty. My expertise in business management and customer service excellence, coupled with a proven track record of continuous improvement, positions me as a valuable asset to any team. Results-oriented [Job Title] driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Barber

Motown Barbershop
03.2014 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Styled hair according to customer preferences.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Consistently received positive performance reviews from guests.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

Housekeeper/ Patient Care Tech

Barnes Jewish Hospital
01.2012 - 02.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Laundry Attendant

Four Seasons Hotel
01.2008 - 02.2012
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.

Post Office Mail Clerk

USPS
05.2010 - 04.2011
  • Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
  • Supported management decisions by providing insightful feedback on workflow optimization strategies based on hands-on experience as a Mail Clerk.
  • Earned recognition for consistently meeting or exceeding performance benchmarks in terms of mail processing volume and accuracy.
  • Expedited mail delivery to local businesses through the establishment of strong relationships and efficient routes.

Education

Missouri Barber License - Barbering

E'clips Barbering College
St Louis, MO
03.2014

GED -

Harris Stowe College
St Louis, MO
09.2007

Skills

  • Quick Learner
  • Team Collaboration
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Strong leader
  • Appointment Scheduling
  • Business Management
  • Professional manner
  • Accurate money handling
  • Customer service excellence
  • Time Management
  • Multitasking
  • Excellent Communication
  • Problem-Solving
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Relationship Building
  • Team building
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Continuous Improvement

Timeline

Barber

Motown Barbershop
03.2014 - Current

Housekeeper/ Patient Care Tech

Barnes Jewish Hospital
01.2012 - 02.2014

Post Office Mail Clerk

USPS
05.2010 - 04.2011

Laundry Attendant

Four Seasons Hotel
01.2008 - 02.2012

Missouri Barber License - Barbering

E'clips Barbering College

GED -

Harris Stowe College
Maurice Thorps