Maurice Tuala-Tamaalelagi-O'Brien

Sales Floor Associate

• Maintained organized sales floor, ensuring merchandise was properly displayed and stocked.
• Collaborated with team members to execute promotional displays and merchandising strategies.
• Processed transactions accurately using point-of-sale systems for customer purchases.
• Monitored inventory levels, restocking items as needed to prevent shortages.
• Provided support during inventory audits, ensuring accuracy in stock counts.
• Engaged with customers to gather feedback and address concerns promptly.
• Adapted quickly to changing sales priorities while maintaining excellent service standards.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Communicated with customers professionally and proactively to provide product information and advice.
• Developed strong product knowledge to address customer inquiries accurately and efficiently.
• Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
• Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
• Built productive relationships with customers to establish trust, rapport and increase satisfaction.
• Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
• Utilized customer feedback to improve services and apply best practices.
• Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
• Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
• Collaborated with team members to achieve sales targets and improve store performance.
• Cooperates well with team members and in groups
• Exchanged information clearly with team members and stakeholders.
• Maintained composure and focus while meeting tight deadlines.
• Assisted customers with product inquiries and recommendations to enhance the shopping experience.

Expected Graduation: 2028