Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
26
26
years of professional experience
Work History
Design and Service Center Manager
Signet Jewelers Inc.
06.2005 - Current
Upheld client satisfaction by designing accurate and detailed timelines for client services and alerting clients of changes.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Recruit DSC Team Members
Monitor Jewelers production daily performance
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Managed efficient teams of up to 10 employees.
Hired and trained new Jewelers and Apprentice workers to improve efficiency of department and cultivate productive work atmosphere.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Developed strong organizational and communication skills through coursework and volunteer activities
Warehouse Associate
CINTAS, Professional Uniform And Facility Services
02.1997 - 06.2007
Worked safely around moving machinery.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Performed inventory control, such as counting and stocking merchandise.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Operated forklifts to transfer inventory to and from target destinations.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Recorded information, shortages and discrepancies to keep records current and accurate.
Streamlined material delivery processes which increased efficiency and reduced downtime.
Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Education
High School Diploma -
Perquimans County High School
Hertford, NC
06.1994
Skills
Loading and Unloading
Control of Expenses
Material Handling
Invoice Verification
Quality Control
Excellent Driving Record
Detail oriented
Microsoft Outlook
Load Security and Guidance
Materials Handling and Transport
Effective communication skills
Train Employees
Quality Standards
Staff Management
Information Confidentiality
Manage Budgets
Customer Service
Project Management
Active Listening
Precious Metals
Critical Thinking
Work Orders
Judgment and Decision-Making
Timeline
Design and Service Center Manager
Signet Jewelers Inc.
06.2005 - Current
Warehouse Associate
CINTAS, Professional Uniform And Facility Services