Mauricia Esthela Vidales
Eden Prairie,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level planner position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Operations Manager
La Michoacana Purépecha
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Responsible for cash sale, deposit for all stores
- Give petty cash to stores
Business Owner
Amaury Accesories LLC
03.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
Human Resources Specialist
Banco Nacional De Mexico
07.1994 - 08.1998
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Coordinated with external training providers to offer specialized development programs for staff.
Bank Teller
Banco Nacional De Mexico
06.1992 - 06.1994
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Associate Of Business Administration - Business Administration
Universidad De Sonora
Sonora Mexico07.1999
Skills
- Planner
- Organizers
- Administration
- Inventory’s
- Reports
- Multitasking Strengths
- Sales Trends
- Product and Service Sales
- Stocking and Replenishing
- Inventory Tracking
- Shipment Processing
- Recruiting
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
La Michoacana Purépecha
05.2023 - Current
Business Owner
Amaury Accesories LLC
03.2019 - Current
Human Resources Specialist
Banco Nacional De Mexico
07.1994 - 08.1998
Bank Teller
Banco Nacional De Mexico
06.1992 - 06.1994
Associate Of Business Administration - Business Administration
Universidad De Sonora
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