Mauricio Albarracin
Silver Spring
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
36
36
years of professional experience
Work History
Uber Partner
Uber
09.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
PARTS SALES ADVISOR
BROWARD MOTORSPORTS
05.2024 - 09.2024
- Assist customers in selecting parts, resulting in increased customer satisfaction and repeat business
- Maintain inventory accuracy, reducing discrepancies and ensuring timely availability of parts
- Collaborate with service team to identify and fulfill parts requirements, improving repair efficiency
- Provide technical advice to customers, enhancing their knowledge and confidence in product choices
BI-LINGUAL INTERPRETER
IVONE CORDOBA IMMIGRATION ATTY
01.2023 - 03.2024
- Facilitated communication between clients and legal team, ensuring accurate and timely translations
- Resolved language barriers, contributing to successful case outcomes and client satisfaction
- Utilized proficiency in Spanish and English to interpret legal documents and proceedings
- Collaborated with attorneys to clarify complex legal terms for non-English-speaking clients
- Enhanced client understanding of legal processes, improving overall service quality
Manager of Operations
TOTAL BUSINESS ENTERPRISES
01.2012 - 02.2023
- Take responsabilty to prepare the day to day reponsabilites
- Provide guidance and recommendations to clients who require assistance to implement customers with results.
- Eficient comunication, both writen and verbal
- Spearhead innovative projects, fostering team collaboration and driving measurable results
- Consistently deliver high-quality outcomes within tight deadlines
- respond to clients, updating account status with acuret information, explaining procedures and outlining next steps
- Prepared logisitcs for custumers to provide utmost delivery compliances
ACCOUNT MANAGER
PPIA
02.2008 - 03.2012
- Managed client portfolios, achieving measurable growth in client satisfaction and retention
- Developed tailored strategies, resulting in significant revenue increases for key accounts
- Collaborated with cross-functional teams to streamline processes, enhancing service delivery
- Analyzed market trends to identify opportunities, driving impactful business decisions
WAREHOUSE DISPATCHER
FEDEX
01.1989 - 06.2005
- Coordinated schedules to ensure timely dispatch of vehicles and personnel.
- Improved communication by acting as liaison between drivers and management.
- Ensured compliance with safety regulations, maintaining a safe working environment.
- Facilitated training sessions for new staff, enhancing team performance.
- Coordinated with team members for seamless operational flow.
- Liaised with external partners to ensure smooth logistics operations.
Education
BACHELOR OF SCIENCE OPEN - BUSINESS FUNCTIONS IN CONTEXT, LEADERSHIP AND ORGA
OPEN UNIVERSITY
05.2012
Associate of Science - SOCIOLOGY AND SOCIAL CHANGE
MILTON KEYNES COLLEGE
MILTON KEYNES, UK06.2010
AWARD - PREPARING TO TEACH IN THE LONG LOFE SECTOR (PTLLS)
MILTON KEYNES COLLEGE
MILTON KEYNES, UK02-2009
Skills
- Team Building
- Effective Communicative Skills
- Flexibility
- Leadership and Coaching
- Punctuality
- Customer service
- Multitasking and organization
- Situational awareness
Timeline
Uber Partner
Uber
09.2024 - Current
PARTS SALES ADVISOR
BROWARD MOTORSPORTS
05.2024 - 09.2024
BI-LINGUAL INTERPRETER
IVONE CORDOBA IMMIGRATION ATTY
01.2023 - 03.2024
Manager of Operations
TOTAL BUSINESS ENTERPRISES
01.2012 - 02.2023
ACCOUNT MANAGER
PPIA
02.2008 - 03.2012
WAREHOUSE DISPATCHER
FEDEX
01.1989 - 06.2005
BACHELOR OF SCIENCE OPEN - BUSINESS FUNCTIONS IN CONTEXT, LEADERSHIP AND ORGA
OPEN UNIVERSITY
Associate of Science - SOCIOLOGY AND SOCIAL CHANGE
MILTON KEYNES COLLEGE
AWARD - PREPARING TO TEACH IN THE LONG LOFE SECTOR (PTLLS)
MILTON KEYNES COLLEGE
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