Mauricio Almanzar
Hyannis,MA
Summary
I am a hard-working person with a friendly and positive attitude. I have a great work ethic and great interpersonal skills. I’m always willing to learn something new and expand my horizons. I’m responsible, reliable and dedicated to my work.
Overview
10
10
years of professional experience
Work History
Car Services Associate
Cape Cod Carz
Hyannis, MA
09.2022 - Current
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
GM of Carwash and Laundry Center
Balise Hyannis Carwash
Hyannis, MA
03.2021 - 05.2022
- Oversees the entire facility (carwash, detail center, laundry center)
- Works closely with Balise dealerships and other Balise Carwash locations
- Ordering supplies for the facility
- Maintaining quality customer service
- Trains new employees
- Handles end of month responsibilities
- Manages 25+ employees
- Manages scheduling of staff
- Handles payroll
- Monitoring payments and budgets of the building
- Maintenance of the building (ordering supplies and fixing equipment)
- Increasing profits, productivity, gross net, increasing sales, improving efficiency
- Supervising and guiding lower level managers
- Responsible for daily operations of the facility
- Handles all administrative work
- Establishing rapport with employees and customers.
Site Manager
Balise Hyannis Carwash
Hyannis, MA
01.2020 - 03.2021
- Oversees carwash and detail center
- Works closely with Balise dealerships and other Balise Carwash locations
- Manages 25+ employees
- Ordering supplies for the facility
- Administrative work
- Handles Payroll
- Maintains maintenance of the facility
- Trains new employees
- Handles end of month responsibilities
- Manages scheduling of staff
- Monitoring payments and budgets of building
- Establishing rapport with employees and customers
- Supervising and guiding supervisors.
Detail Manager
Balise Hyannis Carwash
Hyannis, MA
10.2017 - 01.2020
- Oversees detail center
- Training new employees upon hire
- Manages 17+ employees
- Manages scheduling of staff
- Ordering supplies and working with other Balise detail centers
- Works with Balise dealerships
- Maintaining quality customer service
- Detailing customer cars and reconditioning cars for dealerships
- Maintaining maintenance of detail equipment
- Doing maintenance within the facility.
Detail Supervisor
Balise Hyannis Carwash
Hyannis, MA
08.2015 - 10.2017
- Oversees detail center
- Trains new employees
- Manages 17+ employees
- Ordering supplies
- Working with Balise dealerships
- Maintaining customer satisfaction
- Detailing customer cars and reconditioning cars for dealerships
- Manages scheduling of staff
- Maintained maintenance of detail center.
Detailer
07.2014 - 08.2015
- Detailing customer cars and reconditioning cars for dealerships
- Maintaining quality customer service
- Assisted with scheduling appointments for detail service.
Education
Criminal Justice -
UMET University
Cupey, Puerto Rico05.2014
High School Diploma -
Col. La Inmaculada
Santurce, Puerto Rico05.2010
Skills
- Organizational Development
- Human Resources Management
- Corporate Communications
- Staff Training and Development
Languages
English
Spanish
Timeline
Car Services Associate
Cape Cod Carz
09.2022 - Current
GM of Carwash and Laundry Center
Balise Hyannis Carwash
03.2021 - 05.2022
Site Manager
Balise Hyannis Carwash
01.2020 - 03.2021
Detail Manager
Balise Hyannis Carwash
10.2017 - 01.2020
Detail Supervisor
Balise Hyannis Carwash
08.2015 - 10.2017
Detailer
07.2014 - 08.2015
Criminal Justice -
UMET University
High School Diploma -
Col. La Inmaculada