Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mauricio Calvillo Granados

Reno,NV

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position.

Overview

3
3
years of professional experience

Work History

Front End Checkout

Walmart
03.2023 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Sales Associate

Truckee River Rock & Nursery
06.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Coral Academy of Science HIgh School
Reno, NV
06.2023

Skills

  • Health and Safety Procedures
  • Waste Transport
  • Order Management
  • Accurate Money Handling
  • Customer Service Process Improvement
  • Front-End Support
  • Time Management
  • Cash Handling
  • POS Terminal Operation
  • Refunds Exchanges and Adjustments

Languages

Spanish
Native or Bilingual

Timeline

Front End Checkout

Walmart
03.2023 - Current

Sales Associate

Truckee River Rock & Nursery
06.2020 - 10.2022

High School Diploma -

Coral Academy of Science HIgh School

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Mauricio Calvillo Granados