Mauricio Cristancho Henao

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 22 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Managed Membership and Marketing area.
• Successfully resolved every customer issue presented.
• Oversaw Membership increase and Upgrade project, resulting in the store being #1 Every time I lead a team.
• Assisted management with the training of every new staff member.
• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Recognized by customers and Management for expedient and effective service.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Developed and implemented Sales and Marketing best practices, which resulted in increased company efficiency and productivity.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
• Brought every store worked at to achieve the best results in Sales, Membership Upgrade and Member Service Usage, to the top 5% in the nation.