MAURICIO DYER
Nashville,TN
Summary
Results-driven Director of Business Management with over 12 years of experience leading cross-functional teams and driving strategic initiatives to achieve organizational goals. Adept at managing complex projects, optimizing operational processes, and enhancing profitability. Proven track record of implementing innovative solutions to streamline operations, reduce costs, and improve customer satisfaction. Demonstrates exceptional leadership, analytical, and problem-solving skills, with a strong focus on continuous improvement and team development. Experienced in navigating high-pressure environments and fostering collaborative relationships with stakeholders at all levels. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
23
23
years of professional experience
Work History
Owner /Operator Specialist
vip-Nashville
08.2017 - Current
- Led startup and opening of Nashville business and provided business development, creation of operational procedures and workflow planning.
- Spearheaded the launch and establishment of a successful Nashville-based business, overseeing business development, operational procedures, and workflow optimization.
- Conducted comprehensive assessments to refine operations and meet current and projected market demands.
- Implemented data-driven pricing strategies in alignment with market trends, enhancing profitability.
- Cultivated extensive networks through active participation in community events, fostering B2B relationships and industry connections.
- Collaborated with web developers to enhance online presence, resulting in a significant increase in online sales.
- Orchestrated and supervised teams across various departments including development, construction, sales, and marketing initiatives.
- Continuously sought out new industry trends, staying informed on emerging technologies and best practices in digital advertising.
- Enhanced client satisfaction with proactive communication and ongoing support throughout the campaign lifecycle.
Senior Sales Representative
Wyndham Worldwide Corporation Inc.
10.2011 - 07.2017
- Successfully closed sales on deals that had been deemed unsalvageable by being honest, patiently answering questions and providing valuable answers.
- Streamlined processes by delivering comprehensive sales training sessions, enhancing efficiency.
- Supported sales management initiatives to optimize business development strategies.
- Managed a comprehensive customer database to drive future sales strategies.
- Conducted outbound sales calls, demonstrating effective communication skills to engage prospective leads.
- Secured long-term accounts and delivered compelling sales presentations, emphasizing brand effectiveness and product benefits.
- Exceeded sales quotas by 20% across all platforms, consistently achieving top sales performer status.
- Expanded client base through attendance at industry events, proactively identifying and pursuing leads.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Radiology Technician
Tennessee Pain Surgery Center
02.2010 - 08.2013
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Adhered to stringent HIPAA guidelines, ensuring patient and medical record confidentiality.
- Maintained imaging equipment, troubleshooting issues to ensure optimal functionality.
- Positioned patients for scans and procedures, providing clear instructions for optimal results.
- Conducted diagnostic imaging procedures including x-ray, magnetic resonance imaging, and computed tomography scans.
- Prioritized patient comfort and satisfaction throughout procedures, earning recognition for exceptional customer service.
- Played a key role in improving operational efficiency through collaboration with team members and customers.
Radiation Safety Officer
US Army
09.2001 - 11.2009
- Maintained the highest levels of quality, safety, and patient confidentiality by following hospital and regulatory guidelines when collecting patient information
- Provided training and mentorship to new employees, ensuring adherence to best practices and hospital policies.
- Ensured compliance with state and federal regulations, leading quality assurance programs to meet regulatory requirements.
- Managed inventory levels for medical supplies, implementing efficient restocking procedures.
- Reduced radiation exposure through the implementation of safety measures.
- Received accolades for exceptional customer service and problem-solving abilities.
- Contributed to the development of creative solutions to enhance customer satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DCAssociate of Arts - Business Administration
Strayer University
Washington, DCBachelor of Science - Radiologic Technology
Volunteer State Community College
Associate of Applied Science - Radiology Technology
US Army Med Comm
Skills
- Program creation and implementation
- Strategic project planning
- Key partnership cultivation
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Verbal and written communication
- Relationship Building
- Marketing Tactics
- Financial and operational reporting
- Microsoft Excel
- Budget Forecasting
Timeline
Owner /Operator Specialist
vip-Nashville
08.2017 - Current
Senior Sales Representative
Wyndham Worldwide Corporation Inc.
10.2011 - 07.2017
Radiology Technician
Tennessee Pain Surgery Center
02.2010 - 08.2013
Radiation Safety Officer
US Army
09.2001 - 11.2009
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Arts - Business Administration
Strayer University
Bachelor of Science - Radiologic Technology
Volunteer State Community College
Associate of Applied Science - Radiology Technology
US Army Med Comm