Mauricio Herrera
Houston,TX
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to enhance service workflows and maintain high standards, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Crew Team Member
McDonald's
14270 Gulf Fwy, Houston, TX 77034
05.2018 - 04.2023
- Managed customer interactions in a high-energy atmosphere, prioritizing satisfaction and encouraging return visits.
- Implemented and upheld standards for workstation cleanliness and organization, enhancing overall safety and efficiency.
- Analyzed and refined service workflows in partnership with team members, leading to improved order accuracy and faster service delivery.
- Executed tasks at front counter and drive-thru, maintaining high standards of service and operational efficiency.
- Oversaw register activities, processing payments and collecting cash for order totals to maintain financial accuracy and customer satisfaction.
Food Service Worker
Dairy Queen
12930 Scarsdale Blvd, Houston, TX 77089
08.2017 - 05.2018
- Facilitated seamless order processing to enhance customer satisfaction and service quality.
- Maintained organized and sanitary workstations to support adherence to health regulations.
- Conducted comprehensive training for new employees to ensure adherence to food preparation and safety standards.
- Oversaw proper usage and maintenance of kitchen equipment, including fryers and grills, to support efficient kitchen operations.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
J. Frank Dobie High School
10220 Blackhawk Blvd, Houston, TX 7708905-2022
Skills
- Proficient in task management
- Customer service
- Attention to detail
- Fundamental mathematics
- Cash handling
- Problem-solving
- Teamwork and collaboration
- Cleaning and sanitation
- Time management
- Positive attitude
- Adaptability and reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Team Member
McDonald's
05.2018 - 04.2023
Food Service Worker
Dairy Queen
08.2017 - 05.2018
High School Diploma -
J. Frank Dobie High School