Mauricio Leon
Ave Maria,FL
Summary
Dedicated and experienced Rural Carrier Associate with over 8 years at USPS, seeking to transition into a Supervisor Customer Services role.
I have a solid background in inventory management, team leadership, logistics, and customer service excellence. I aim to contribute to operational efficiency and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
05.2016 - Current
- Sorted mail according to order of address appearance for easy access in field.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted in training new carriers, and sharing best practices to enhance route efficiently.
- Maintained records on customers with mail forwarding and change of address requests.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Supervisor Inventory Associate
Germain Toyota Of Naples
10.2015 - 05.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted regular reviews of operations and identified areas for improvement.
Controlled Inventory Specialist
Naples Community Hospital
04.2015 - 02.2016
- Performed data entry and completed proper paperwork.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
Education
No Degree - Engineering Systems And Telecommunication
Catholic University of Pereira
Colombia 11.2014
High School Diploma -
Alfonso Jaramillo Gutierrez
Colombia, Pereira 11.2001
Skills
- Team leadership
- Process implementation
- Operations management
- Effective leader
- Customer service-oriented
- Performance evaluations
- Self-motivated
- Extremely organized
- Strong interpersonal skills
- Consistently meet goals
- Efficient multi-tasker
- Dependable
- Superb time management skills
Accomplishments
- Google Professional Certification in Cybersecurity Associate. (Coursera | February 2024).
- Project Management Associate (CAPM) Certification (Udemy | January 2017).
- Real Estate Associate License (Realtor) (March 31- 2022).
Timeline
Rural Carrier Associate
United States Postal Service, USPS
05.2016 - Current
Supervisor Inventory Associate
Germain Toyota Of Naples
10.2015 - 05.2016
Controlled Inventory Specialist
Naples Community Hospital
04.2015 - 02.2016
No Degree - Engineering Systems And Telecommunication
Catholic University of Pereira
High School Diploma -
Alfonso Jaramillo Gutierrez