Katoria Harris
Cape Coral,FL
Summary
Dedicated patient care and customer service professional with 10+ years of experience supporting patients, policyholders, and customers in healthcare, insurance, and service environments. Skilled in high-volume call handling, appointment scheduling, claims processing, patient support, documentation, and resolving concerns with empathy and professionalism. Proven ability to maintain accuracy, confidentiality, and exceptional customer satisfaction in fast-paced remote and in-person settings.
Overview
12
12
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
- Current
- Sorts mail in delivery sequence for the assigned route.
- Receives and signs for accountable mail.
- Loads mail in vehicle.
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.
- Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
- Prepares mail for forwarding and maintains records of change of address information.
Driver
Platinum Logistics (Amazon DSP)
05.2025 - Current
- Perform high-volume, time-sensitive deliveries while maintaining accuracy and professionalism.
- Safely operate delivery vehicles while following strict safety, compliance, and driving standards.
- Load, organize, and secure packages to ensure efficient routing and error-free delivery.
- Utilize handheld devices and GPS technology for delivery tracking, documentation, and confirmation.
- Maintain chain-of-custody awareness and attention to detail during all deliveries.
- Adapt quickly to route changes, urgent delivery needs, and fast-paced environments.
- Maintain vehicle cleanliness and report maintenance or safety concerns promptly.
Lynx Services
Customer Service Represenative
03.2014 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-volume inbound and outbound calls for insurance claims and customer service inquiries.
- Processed First Notice of Loss (FNOL) claims while maintaining data accuracy and compliance requirements.
- Scheduled service appointments through three-way calling with customers and service providers.
- Resolved customer concerns through active listening, empathy, and effective problem-solving.
- Maintained detailed electronic records and documentation.
- Proven ability to learn quickly and adapt to new situations.
CNA
JT Private Duty
01.2015 - 01.2017
- Walked with the patient several times a day. Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided transportation, assistance, and companionship to clients.
- Performed household tasks such as laundry, dusting, washing dishes, and vacuuming.
- Assisted with transferring residents in and out of the wheelchair and adaptive equipment.
- Responsible for primary care and medication management.
- Provided care as ordered by the physician as outlined in the client's care plan and/or plan of care.
- Coordinated patient care, medication reminders, transportation, and daily living assistance.
- Maintained accurate patient documentation and communicated effectively with healthcare teams.
- Built strong patient relationships through compassionate care and excellent communication.
CNA
BrightStar
01.2014 - 01.2016
- Independently cared for elderly patients in a private home setting.
- Consulted and coordinated with health care team members to assess, plan, implement, and evaluate patient care plans.
- Properly managed to apply emergency and independent medical measures.
- Recorded, observed and evaluated symptoms.
- Implemented appropriate holistic care and evaluated results.
- Administered dressings, medications, treatments, and evaluated results.
- Supervised and scheduled an appropriate nutritional diet.
Education
Certified Nursing Assistant - undefined
Forbes CNA Training
Fort Myers, FL01.2014
High School Diploma - undefined
North Nicholas High School
Cape Coral, FL01.2011
Skills
- Analytical thinking, planning
- Tolerant and flexible
- Problem solving
- Strong communication
- Organization
- Patient Scheduling
- Patient Registration
- Customer Service
- Call Center Operations
- Electronic Health Records (EHR)
- Insurance Verification
- Claims Processing
- Data Entry
- Appointment Coordination
- HIPAA Compliance
- Problem Resolution
- Active Listening
- Medical Terminology
- Microsoft Office Suite
- Team leadership
Timeline
Driver
Platinum Logistics (Amazon DSP)
05.2025 - Current
CNA
JT Private Duty
01.2015 - 01.2017
Lynx Services
Customer Service Represenative
03.2014 - 08.2021
CNA
BrightStar
01.2014 - 01.2016
Rural Carrier Associate
United States Postal Service
- Current
Certified Nursing Assistant - undefined
Forbes CNA Training
High School Diploma - undefined
North Nicholas High School