Mauricio Loza
Round Rock
Summary
Basic knowledge of plumbing, electrical, HVAC systems, and general carpentry Ability to troubleshoot and diagnose equipment malfunctions Excellent customer service skills to interact with guests effectively Attention to detail and ability to prioritize tasks Physical ability to perform tasks like lifting, climbing ladders, and working in confined spaces
Resourceful Pool Technician highly productive in completing tasks efficiently. Skilled in water chemistry management, filtration system maintenance, and pool equipment repair. Excel at problem-solving, time management, and communication, ensuring smooth operation and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Kalahari Resort
Round Rock
05.2023 - Current
- Responsible for performing repairs and preventative maintenance on all aspects of the resort facilities, including plumbing, electrical, HVAC systems, guest rooms, common areas, and outdoor amenities, ensuring a smooth guest experience while upholding safety standards and responding promptly to maintenance requests within the Kalahari resort environment
- Fixing issues with plumbing fixtures, light switches, outlets, appliances (refrigerators, microwaves), faucets, toilets, ceiling tiles, and more
- Checking and adjusting heating and air conditioning units in guest rooms and common areas.
- Replacing light bulbs, addressing electrical malfunctions, and maintaining electrical systems
- Fixing minor carpentry issues like door repairs, cabinet adjustments, and furniture maintenance
- Performing routine inspections and cleaning of equipment, including pool filtration systems, generators, and other facility systems
- Responding to guest maintenance requests in a timely and professional manner, addressing concerns, and ensuring guest satisfaction
- Maintaining detailed logs of completed maintenance tasks, parts used, and any identified issues
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Performed repairs on plumbing, electrical, and HVAC systems as needed.
- Collaborated with team members to troubleshoot and resolve maintenance issues.
- Assisted in training new staff on maintenance procedures and safety protocols.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Monitored gauges and instruments for optimal process control during operations.
- plumbing schedule 40/80 PVC pipe
- Responsible for the cleanliness of all pools for both indoor and outdoor waterparks.
Retail Sales
Auto Zone
Round Rock
05.2022 - 04.2023
- While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day
- Ensures assigned store tasks are completed in a timely manner on assigned shift
- Operates cash registers and follows established cash handling procedures
- Follows company policies and loss prevention procedures
- Maintains a safe working environment including PPE (Personal Protective Equipment)
- Maintains store appearance and merchandising standards as directed
- Ensures that merchandise is restocked and placed in their respective areas
- Utilizes ZNET to help customers locate merchandise or find suitable alternatives
- Maintains product knowledge and current promotions through AutoZone systems and information sources
- Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
- Utilizes OBDII to read codes from customer's automobiles
- Ability to diagnose automobile problems and recommend solutions
- Communicates with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations
Maintenance Technician
Dell Children Hospital
Round Rock
02.2021 - 02.2022
- Preventative maintenance: Performs routine maintenance to keep equipment and systems running smoothly
- Repairs: Fixes broken equipment within established timeframes and standards
- Troubleshooting: Troubleshoots and solves problems with equipment and systems
- Inspections: Performs inspections to ensure the safety of patients, staff, and visitors
- Documentation: Maintains detailed documentation of equipment and inventory
- Emergency response: Responds to emergencies during scheduled hours and after hours, including on-call
- Inventory management: Orders, tracks, records, and maintains inventory parts for equipment
- Safety: Demonstrates knowledge of fire safety, including fire extinguisher usage and designations
- Customer relations: Maintains good working relationships with internal and external customers
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Responded quickly to emergency repair requests from staff or management.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Assisted with painting projects both inside and outside the facility.
- Installed new locks on doors when requested by management staff.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
Education
The Woodlands College Park
Skills
- Basic knowledge of plumbing, electrical, HVAC systems, and general carpentry
- Ability to troubleshoot and diagnose equipment malfunctions
- Excellent customer service skills to interact with guests effectively
- Attention to detail and ability to prioritize tasks
- Physical ability to perform tasks like lifting, climbing ladders, and working in confined spaces
- Equipment maintenance
- Plumbing repairs
- Customer service
- Safety compliance
- Team collaboration
- Time management
- Problem solving
- Maintenance scheduling
- Reporting and documentation
- Facility management
- Water treatment
- Equipment installation
- Forklift operation
- Pool maintenance
- Emergency response
- Spa maintenance
Languages
English
Native/ Bilingual
A1
Certification
- Certified Pool Operator
Timeline
Maintenance Technician
Kalahari Resort
05.2023 - Current
Retail Sales
Auto Zone
05.2022 - 04.2023
Maintenance Technician
Dell Children Hospital
02.2021 - 02.2022
The Woodlands College Park