Mauricio Martinez Bastidas
Las Vegas,NV
Summary
Proven leader with experience at Jack in the Box, adept in decision-making and employee training. Excelled in handling customer complaints, enhancing service quality. Skilled in cash handling and maintaining cleanliness, contributing to significant team performance improvements. Cultivated strong team dynamics and customer satisfaction through effective communication and problem-solving abilities.
Reliable busser with strong background in maintaining cleanliness and assisting waitstaff in busy dining environments. Consistently contributed to smooth service flow by efficiently clearing tables and resetting dining areas. Demonstrated teamwork and attention to detail through effective communication and adherence to restaurant standards.
Overview
3
3
years of professional experience
Work History
Shift Manager
Jack in the Box
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Busser
Broken Yolk Cafe
02.2022 - 02.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Busser
BJ's Restaurant & Brewhouse
03.2023 - 10.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
Valley High School
2839 S Burnham Ave05-2024
Skills
- Cash Handling
- Decision-Making
- Employee Training
- Handling Customer Complaints
- Customer Service
- Cleaning and sanitizing
- Table Bussing
- Opening and closing procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser
BJ's Restaurant & Brewhouse
03.2023 - 10.2024
Busser
Broken Yolk Cafe
02.2022 - 02.2023
Shift Manager
Jack in the Box
06.2021 - Current
High School Diploma -
Valley High School
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