Mauricio Mojica
McDonough,GA
Summary
Customer service and support professional known for managing high-volume calls, scheduling appointments, and resolving customer concerns in fast-paced environments. Supports smooth service delivery through accurate CRM updates, clear bilingual communication, and consistent follow-up that builds trust and keeps customers informed.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Brisueno Lawn Service
McDonough, Georgia
03.2026 - Current
- Handled inbound calls for Brisueno Lawn Service, addressing customer inquiries and scheduling needs
- Scheduled lawn service appointments for clients.
- Confirmed visit times with residential and commercial clients
- Followed up with leads on estimates and service dates, ensuring timely communication and customer engagement
- Scheduled customer appointments based on availability. for customers based on their availability.
- Responded to emails, telephone calls, and face-to-face inquiries from customers.
- Processed payroll records using payroll software and timekeeping data.
Life Insurance Agent
Lincoln
McDonough, Georgia
08.2024 - 04.2025
- Explained insurance policies in clear terms and helped customers understand available information and options.
- Addressed customer questions, objections, and concerns with a focus on maintaining professionalism and customer satisfaction.
- Built customer trust through clear communication and responsive support.
- Delivered remote customer support via phone and virtual communication, enhancing customer experience.
- Maintained up-to-date CRM records with customer information and follow-up activities to ensure seamless service.
Customer Service Manager
MJ Lawn
McDonough, Georgia
01.2020 - 08.2024
- Responded to customer concerns and resolved issues quickly while maintaining a high level of customer satisfaction.
- Built and maintained long-term customer relationships that supported repeat business.
- Oversaw daily customer communication, service requests, and scheduling to enhance client experience.
- Coordinated appointments while ensuring timely communication and follow-up, fostering customer trust.
- Handled multiple customer needs concurrently in a fast-paced environment, ensuring satisfaction and loyalty.
Warehouse Manager
KANN
Albany, Georgia
02.2018 - 02.2019
- Identified workflow issues and implemented improvements to increase operational efficiency.
- Supervised daily operations and coordinated logistics teams, enhancing workflow efficiency.
- Coordinated team activities in fast-paced environment, maintaining effective workflow.
- Managed employee scheduling, payroll, and operational documentation to ensure smooth operations.
- Trained employees on procedures and responsibilities to support consistent performance.
Supervisor / Forklift Operator
GAH
McDonough, Georgia
07.2011 - 03.2017
- Supervised high-volume operations for 20 to 40 trailers daily, ensuring seamless workflow and operational efficiency.
- Led employees in fast-paced environment, fostering productivity and ensuring organizational standards were met.
- Coordinated teams and daily activities to enhance accuracy and timeliness of operations.
- Maintained accurate documentation and supported on-time deliveries.
- Assisted in warehouse operations by safely operating a forklift.
Skills
- Appointment Scheduling & Follow-Up
- Customer Service & Client Support
- Call Center & High-Volume Customer Calls
- Customer Relationship Management
- CRM Systems & Data Entry
- Conflict Resolution & De-escalation
- Technical Support Basics
- Operations & Team Coordination
- Documentation & Recordkeeping
- Employee Training & Supervision
- Microsoft Excel & Word
TECHNICAL SKILLS
- Bilingual: English & Spanish
- English: Fluent Spanish: Fluent
Timeline
Appointment Setter
Brisueno Lawn Service
03.2026 - Current
Life Insurance Agent
Lincoln
08.2024 - 04.2025
Customer Service Manager
MJ Lawn
01.2020 - 08.2024
Warehouse Manager
KANN
02.2018 - 02.2019
Supervisor / Forklift Operator
GAH
07.2011 - 03.2017