Mauricio Perez
Canoga Park,CA
Summary
Adept at leveraging extensive experience in emergency plumbing response and decision-making confidence, I significantly enhanced customer satisfaction and revenue at Heys Plumbing. Skilled in both commercial and residential plumbing, my proactive approach and troubleshooting expertise have consistently expedited project completion, with a notable increase in repeat business. Works well both independently and as part of team.
Overview
11
11
years of professional experience
Work History
Service Plumber
Heys Plumbing
Valencia, CA
06.2021 - Current
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Boosted revenue with upselling additional services based on individual client needs.
- Prepared budgets and estimated costs for potential work on piping systems.
- Increased repeat business through exceptional customer service and follow-up communications.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
Plumber
Adri's Plumbing
Van Nuys, CA
01.2020 - 06.2021
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Filled pipe systems with water and air to determine location of leaks.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
Service Plumber
Newport Plumbing
Van Nuys, CA
02.2019 - 01.2020
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Boosted revenue with upselling additional services based on individual client needs.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Adaptable and proficient in learning new concepts and new technology quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Troubleshoot tankless water heater.
Service Plumber
Heys Plumbing
Valencia, CA
05.2013 - 02.2019
- Prepared budgets and estimated costs for potential work on piping systems.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Cut and drilled holes in walls to permit passage of pipes.
- Assisted with repairs to steam, drainage, and sewer lines.
- Kept detailed job records using pictures and notepad to maintain up-to-date filing system.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Measured, threaded, and cut materials to correct angles.
- Eliminated risks by correctly identifying potential safety hazards.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Complied with state plumbing codes throughout duration of each project.
- Repaired plumbing systems, components, and equipment.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Canoga Park Senior High School
Canoga Park, CASkills
- Decision-Making Confidence
- Video Camera Inspection Usage
- Emergency Plumbing Response
- Stress Management Strategies/Critical Thinking Capacity
- Tool and Equipment Operation
- Systems testing
- Slab leak Repair/Re-routes
- Water Heater/Tankless Knowledge
- Commercial/Residential Plumbing
- Decision-Making/Problem-Solving
- Project bids
- Solder expert
- Troubleshooting/Leak Detection
Timeline
Service Plumber
Heys Plumbing
06.2021 - Current
Plumber
Adri's Plumbing
01.2020 - 06.2021
Service Plumber
Newport Plumbing
02.2019 - 01.2020
Service Plumber
Heys Plumbing
05.2013 - 02.2019
High School Diploma -
Canoga Park Senior High School