Scott Mcspadden
Spokane,WA
Summary
Adept Service Plumber with a proven track record at Thomas Brothers Plumbing, enhancing customer satisfaction through expert resolution of complex plumbing issues and preventative maintenance. Mentored juniors, showcasing a continuous learning attitude and critical thinking capacity. Skilled in water heater repair and stress management, consistently delivering projects on time and within code.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Service Plumber
OK Mecanical Dan Allen
08.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
Service Plumber
Thomas Brothers Plumbing
10.2018 - 05.2024
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Offered guidance and training to junior team members.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Selected type and size of piping required for each project.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Repaired plumbing systems, components, and equipment.
Appliance Technician
Appliance Recycling and Whole Sale. Ron Hand Owner
05.2013 - 10.2019
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
- Diagnosed issues with appliances and made repairs.
Education
No Degree - Electronics Enginering Bio Med Technitian
Spokane Community College
Spokane, WA09-2006
GED -
Spokane Community College
Spokane, WA05-1997
No Degree - Required
Shadle Park High School
4327 N Ash Spokane Wa 9920506-1988
Skills
- Water heater repair
- Water filtration systems
- Critical thinking capacity
- Stress management strategies
- Continuous learning attitude
- Attention to detail focus
- Decision-making confidence
- Pipe cutting precision
- Backflow prevention
- Preventative maintenance planning
- Conflict resolution techniques
- Gas line handling
- Computer literacy basics
Timeline
Service Plumber
OK Mecanical Dan Allen
08.2024 - Current
Service Plumber
Thomas Brothers Plumbing
10.2018 - 05.2024
Appliance Technician
Appliance Recycling and Whole Sale. Ron Hand Owner
05.2013 - 10.2019
No Degree - Electronics Enginering Bio Med Technitian
Spokane Community College
GED -
Spokane Community College
No Degree - Required
Shadle Park High School
Similar Profiles
ERIC KARRERIC KARR
Service Technician at Thomson MecanicalService Technician at Thomson Mecanical
IRIS CHAVEZIRIS CHAVEZ
Painter Laborer at vertical mecanical groupPainter Laborer at vertical mecanical group
MURAD YOUSSEFMURAD YOUSSEF
Manager at EPIC MECANICAL LLCManager at EPIC MECANICAL LLC
Antony MalalaAntony Malala
Caregiver/Certified Medication Aide at Ark Adult Family HomeCaregiver/Certified Medication Aide at Ark Adult Family Home
Aiden MaherAiden Maher
Operations Manager at BuckleOperations Manager at Buckle