Mauricio Porcayo
Stocker
El Monte,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Liquor Store Associate
Macks Liquor
03.2019 - 05.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Bassett Senior High School
La Puente, CA06.2022
Skills
- Recordkeeping Compliance
- Cooperative Attitude
- Inventory Stock
- Feedback Acceptance
- Adaptable and Flexible
- Customer Relations
- Sales and Promotions
- Locating Merchandise
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Product Location
- Visual Merchandising
- Selling Techniques
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Liquor Store Associate
Macks Liquor
03.2019 - 05.2022
High School Diploma -
Bassett Senior High School
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