Mauricio Torres
Laredo,TX
Summary
Detail-oriented Deputy Clerk with keen organization and coordination skills to maintain civil information. Friendly with strong communication skills with internal and external customers. Helpful and knowledgeable in wide range of public and governmental affairs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Webb County Clerk's Office
Laredo, TX
03.2023 - Current
- I attend Operation Lone Star court hearings and take note of what occurs in the hearing
- Received & scan documents regarding criminal misdemeanor cases
- Provide copies & information for attorneys and other law enforcement
- Open OLS criminal cases in their respective court
- Maintain files for OLS & keep track of status for each case.
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Reviewed incoming correspondence for accuracy and completeness.
- Ensured that all financial transactions were properly recorded and reported.
- Maintained inventory of office supplies; placed orders as needed.
Records Management
Webb County Clerk's Office
Laredo, TX
01.2022 - 03.2023
- Scan and record marriage licenses into county records
- Help customers with recording any documents that are stored in our public records
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Crew Trainer
Whataburger
Laredo, TX
08.2020 - 01.2022
- Took charge of other crew members in making sure they follow safety procedures to prevent health hazards
- Train new employees coming in with correct procedures
- Make sure all products are properly prepared for consumption.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Handle cash/card transactions
- Report profits/finances on business spreadsheet.
Education
MBA - Accounting
Texas A & M International University
Laredo, TX12.2023
High School Diploma -
United High School
Laredo, TX06.2019
Skills
- Mathematics
- Powerpoint
- Word
- Excel
- Basic Math
- Food Safety
- English
- Typing
- Food Preparation
- 10 Key Data Entry
- Customer service (2 years)
- Tax Experience
- Accounting
- Records management
- Customer service
- Tax experience
- Budget monitoring
- Document Preparation
- Database entry
- Cash Management
- Research
- Confidentiality
- Processing mail
- Scanning and copying
- Document Management
- Customer Satisfaction
Certification
Basic Tax Preparer, 04/01/18, Present, High school course regarding tax preparation and obtained a basics certification.
Additional Information
Willing to learn and put best effort into the job
Years of Customer Service
Languages
- Spanish, Beginner
- English, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Deputy Clerk
Webb County Clerk's Office
03.2023 - Current
Records Management
Webb County Clerk's Office
01.2022 - 03.2023
Crew Trainer
Whataburger
08.2020 - 01.2022
MBA - Accounting
Texas A & M International University
High School Diploma -
United High School