Summary
Overview
Work History
Education
Skills
Verification
Personal Information
Other Studies
Languages
Languages
Accomplishments
Residence Phone
Play Music ALive
Timeline
Work Availability
Receptionist
MAURICIO VILLEGAS VALENCIA

MAURICIO VILLEGAS VALENCIA

Master Business Administration
San Mateo,CA

Summary

Professional in Business Administration, 3 semester student of Master's Degree in Organization Administration, Pianist, Bilingual, with knowledge, experience and skills in the Banking, Financial, Business, Musical, Tourist and Public sector for more than 32 years, with emphasis on the acquisition and adequate management of both economic and human resources, customer service, data entry, organization and logistics of events, teamwork, decision making, I have experience in customer service, hiring of personnel and supplies, as well as in administrative processes , planning and success indicators, execution, budget, information and management processes, in general; I have the ability to advise, administer, manage, coordinate, direct, assist business improvement activities and processes, both national and international. I consider myself a well-rounded person, with leadership, dynamic, fluid, extensive interpersonal relationships, with assertive public management, transparent, with a high social sense and great human quality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

31
31
years of professional experience
5
5
years of post-secondary education

Work History

Commercial Assistant

Coovitel - (Temporal Üman Colombia-Partner One S.A.S)
Cali, Colombia
11.2021 - 01.2022
  • External commercial advisor in mission, acquisition and placement of economic resources, business lobby, business agreements as part of the implementation of the Welfare plan through the Cooperative benefit.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Commercial Sales Manager

Frenotrónica – FBE SOLUCIONES
Palmira, Cali, Colombia
09.2021 - 11.2021
  • Management and implementation of non-mechanical processes in brakes, clutches, coolants and Clutch, opening of points, training of technicians, SG-SST implementation, inventory management, supplier management, financial projection, etc.
  • Developed and implemented strategies for expanding customer base.
  • Researched industry trends and competitive landscape to inform sales strategy.
  • Recruited, trained, coached, and managed sales personnel.

Lead Direct Support Professional

Secretaría de Cultura de Palmira
Palmira, Colombia
07.2019 - 10.2019
  • Coordination of the BEP's Colpensiones Program, Palmirano Artist Stage Coordinator (2019), registration process for Cultural Managers and Creators, etc.
  • Cultural integration of Afro communities, LGBTIQ, peasants displaced by violence, in artistic and musical manifestations, etc.
  • Served as an advocate for individuals receiving services by representing their interests at meetings or hearings.
  • Assisted individuals in development of social skills to become integrated in community.

Director

IMDESEPAL Instituto Municipal Para el Desarrollo Social y Económico de Palmira
Palmira, Colombia
04.2017 - 02.2019
  • Legal representative and expenditure organizer of the decentralized entity of the Municipal Mayor's Office of Palmira.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Band Leader - Pianist Latín Band

Royal Caribbean International (Cruceros)
Miami, EE. UU.
03.2004 - 02.2017
  • Presentations in Latin lounges of the Royal Caribbean cruise line around the world, with command of the English language, maritime survival techniques and linked to the company's entertainment and tourist package sales staff.
  • Prepared invoices, reports, memos, letters, financial statements and other documents to maintain organized filing system.
  • Coordinated rehearsals and performances with band members, sound engineers, and venue staff.
  • Developed set lists for live shows and special events.

Director

Varmar E.U (Gestoría y Afianciamiento Financiero)
Cali, Colombia
07.2003 - 01.2004
  • Capture and Placement of Resources, Marketing, Classification and Collection of Portfolio, Suppliers and Inventories, Responsible for Customer Service, Personnel Management.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Managed budgeting and financial planning processes for the organization.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.

Chief of Staff

Cooperativa Proyección (En liquidación)
El Cerrito, Colombia
01.2003 - 06.2003
  • Marketing, Classification and Collection of Portfolio, Suppliers and Inventories, Customer Service Manager, Commercial Management Manager (Acquisition).
  • Reviewed, analyzed and verified accuracy of financial documents such as invoices, bills and ledgers.
  • Collaborated with external partners to complete audits.

Bank Manager

Banco Agrario de Colombia
Palmira, Colombia
07.2000 - 12.2001
  • Commissioned in the Palmira office due to Manager vacancy on 2 occasions, in periods not exceeding one (1) month during the time of my contract, responsible for the goals of fundraising, placement, portfolio and TC, custody of Securities, Cash, Supplies, in addition to the duties of deputy director.
  • Custody of Securities, Cash, Provisions, Head of Office Operational Functioning, Head of Customer Service, Head of Commercial Management, (Credits - Deposits).
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Managed budgeting and financial planning processes for the organization.

Sales Manager

Almacén Surticreditos, (B Polania & Cía.)
Tuluá, Colombia
07.1997 - 07.2001
  • Inventory Management, PRE - credit approval, Customer Service Manager, Visual Inspection – Credit Monitoring.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.

Bank Teller

Banco Central Hipotecario
Pereira, Colombia
08.1996 - 02.1997
  • Entering, capturing bank transactions, customer service, cash balance, custody of securities.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.

Bank Teller Intern

Banco Ganadero
Palmira, Colombia
01.1995 - 02.1996
  • Office accounting, Management of Securities, Cash, Provisions, Digitization and Capture of Exchange sent and received, Management of banking software, Accounting capture.
  • Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
  • Verified customer identification documents and account information accuracy.
  • Reported suspicious activities or potential security threats immediately.
  • Assisted with opening new accounts for customers including checking accounts.

Banking Associate

Banco Anglo Colombiano
Pereira, Colombia
09.1991 - 04.1993
  • Office accounting, Management of Securities, Cash, Provisions, Digitization and Capture of Exchange sent and received, Management of banking software, Accounting capture.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Bank Officer

Banco de Caldas -Banco Ganadero hoy BBVA
Pereira, Colombia`
01.1991 - 12.1991
  • Office accounting, Management of Securities, Cash, Provisions, Digitization and Capture of Exchange sent and received, Management of banking software, Accounting capture.
  • Responded to customer inquiries and resolved account issues.
  • Maintained records of customer transactions.
  • Assisted customers with opening new bank accounts.
  • Processed deposits, withdrawals, transfers, payments, checks.

Education

MBA - Business Administration

UNIVERSIDAD NACIONAL AD
Columbia,
01.2019 - Current

Bachelor of Business Administration - Business Administration

UNIVERSIDAD NACIONAL AD
12-2001

Associate of Business Administration -

UNIVERSIDAD NACIONAL AD
Colombia
10-1998

High School Diploma -

Colegio Alfonso Jaramillo Gutiérrez
Colombia
07-1990

Skills

  • Verbal Communication
  • Conflict Resolution
  • Active Listening
  • Friendly, Positive Attitude
  • Team building
  • Problem-Solving
  • Customer Service
  • Team Management
  • Excellent Communication
  • Training & Development

Verification

paisama34@gmail.com

Personal Information

  • Identification Number: XXX-XX-4771
  • Marital Status: Married

Other Studies

  • Disciplinary Regime of public servants, Colombian Institute of Public Law, 8 Hours, January 30, 2019
  • Seminar workshop – MIPG Implementation, Institute of Graduates Universidad Libre-Alcaldía Palmira, 28 Hours, November 28, 29 and 30, 2018
  • Reading workshop with Braille methodology, Palmira Mayor's Office, 16 Hours, December 1, 2018
  • Basic approach workshop on Colombian sign language, Mayor's Office of Palmira, 16 Hours, December 1-02, 2018
  • Workshop seminar – International standards for the professional practice of internal auditing and their impact on the quality assessment of internal auditing, Institute of Internal Auditors of Colombia, 24 Hours, October 22, 23 and 24, 2018
  • Development Plan, Higher School of Public Administration, 16 Hours, June 28 and June 29, 2018
  • Induction to senior management of public administration, Higher School of Public Administration, 24 Hours, April 27, 2018 and May 28, 2018
  • Fiscal Control Seminar, Higher School of Public Administration, 16 Hours, May 11, 2018 and May 16, 2018
  • Fundamentals of strategic planning and action plans, ICESI University, 16 Hours, August 30-31, 2018
  • Territorial Planning Plan, Higher School of Public Administration, 4 Hours, October 24, 2017
  • Project Formulation and Management, Higher School of Public Administration, 24 Hours, May 15, 2017 and May 24, 2017
  • Coexistence and Peace, social state of Law, Higher School of Public Administration, 8 Hours, May 22, 2017
  • Leadership and Coaching, Higher School of Public Administration, 8 Hours, May 11, 2017
  • Public Policy Formulation, Higher School of Public Administration, 8 Hours, May 9, 2017
  • Performance evaluation-Public Career, Higher School of Public Administration, 8 Hours, April 28, 2017
  • Fundamentals for the Participation of International Markets, Sena Palmira, 60 Horas, July 10, 2014
  • Communication Techniques at the Management Level, Sena Virtual Palmira, 50 Hours, June 18, 2014
  • Marketing and Sales Strategies for Business Management, Sena Palmira, 50 Horas, April 11, 2012
  • Techniques STCW-95 Crowd Management Appropriate Training, Safety Course for Personnel Nominated, 60 Hours, February 10, 2007
  • Personnel Nominated to assist Passengers in Emergency Situation (PAIE) Basic Safety Training, Safety Course for Personnel Nominated, 40 Hours, September 2, 2007
  • Basic Safety Training, Safety Course for Personnel Nominated, 40 Hours, July 24, 2006
  • Crowd Management Course, Carnival CL- Bahamas Maritime Authority, 48 Hours, July 26, 2006
  • Design and Implementation of the Cooperative Development Plan, Lexcom de Colombia, 16 Hours, November 15 and 16, 2002
  • Develop your Competitiveness, Business Consulting, 8 Hours, September 13, 2001
  • Intelligence in the Service, Business Consulting, 8 Hours, September 6, 2001
  • Banking Management and Operation, Banco Agrario de Colombia, 70 hours, June 2000
  • IGNACIO ORREGO ROJO “IGOR” Business Excellence, Pereira, 8 hours, September 10, 1996

Languages

Corporate Training Cruises Lines standards for English comprehension and communication, Miami, Octuber 12 / 2005.

Spanish - Native/Bilingual.

Languages

Spanish
Native/ Bilingual

Accomplishments

  • I obtained recognition from Royal Caribbean International for having risked my life to save a passenger who fell into the sea and who, thanks to my training and determination, we were able to rescue and save.

Residence Phone

650 2700307

Play Music ALive

I love performance Alive Music, specially Latin Style.

Timeline

Commercial Assistant

Coovitel - (Temporal Üman Colombia-Partner One S.A.S)
11.2021 - 01.2022

Commercial Sales Manager

Frenotrónica – FBE SOLUCIONES
09.2021 - 11.2021

Lead Direct Support Professional

Secretaría de Cultura de Palmira
07.2019 - 10.2019

MBA - Business Administration

UNIVERSIDAD NACIONAL AD
01.2019 - Current

Director

IMDESEPAL Instituto Municipal Para el Desarrollo Social y Económico de Palmira
04.2017 - 02.2019

Band Leader - Pianist Latín Band

Royal Caribbean International (Cruceros)
03.2004 - 02.2017

Director

Varmar E.U (Gestoría y Afianciamiento Financiero)
07.2003 - 01.2004

Chief of Staff

Cooperativa Proyección (En liquidación)
01.2003 - 06.2003

Bank Manager

Banco Agrario de Colombia
07.2000 - 12.2001

Sales Manager

Almacén Surticreditos, (B Polania & Cía.)
07.1997 - 07.2001

Bank Teller

Banco Central Hipotecario
08.1996 - 02.1997

Bank Teller Intern

Banco Ganadero
01.1995 - 02.1996

Banking Associate

Banco Anglo Colombiano
09.1991 - 04.1993

Bank Officer

Banco de Caldas -Banco Ganadero hoy BBVA
01.1991 - 12.1991

Bachelor of Business Administration - Business Administration

UNIVERSIDAD NACIONAL AD

Associate of Business Administration -

UNIVERSIDAD NACIONAL AD

High School Diploma -

Colegio Alfonso Jaramillo Gutiérrez

Work Availability

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MAURICIO VILLEGAS VALENCIAMaster Business Administration