Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mauricio Ajaxon Martinez

Anaheim,CA

Summary

Dedicated and hardworking individual with a strong focus on customer service. Thrives in fast-paced environments, excelling at problem-solving, mitigating risks, and deescalating potential issues. Proven ability to handle challenging situations, committed to delivering exceptional service and ensuring customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

Barcott Protective Services
08.2022 - Current
  • Monitored and patrolled resort property to ensure the safety of staff, guests, and company property
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalated crises.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Maintained a visible and professional presence while on duty
  • Documented all security activity on a spreadsheet
  • Handled and logged all Lost and Found items as well as assisted guests through the process of returning their items
  • Upheld 5 star standards while communicating to guests
  • Familiar with all hospitality avenues

Driver

CSG
02.2022 - 08.2022
  • Minimized liability by consistently following road rules when driving.
  • Helped staff load and unload luggage
  • Maintained a friendly demeanor with staff to create interpersonal relations
  • Maintained Cleanliness of transport vehicle
  • Quick response times to service calls to uphold resort standards

Food Delivery Driver

DoorDash
01.2022 - 06.2022
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Warehouse Worker

WORLDPAC
05.2021 - 01.2022
  • Checked packages and merchandise for damage and notified vendors.
  • Strapped items down over protective padding to secure throughout transportation.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Education

High School Diploma -

Katella High School
Anaheim, CA

Skills

  • Problem solving - Effectively solve issues to help meet company goals
  • Leadership skills - Ability to effectively coordinate within a group setting
  • Customer Service - Well versed to assist guests of all ages to meet customer satisfaction
  • Proactive - Maintains steady focus on tasks to prevent any future inconveniences

Certification

Guard card

CPR/AED certified

Timeline

Security Officer

Barcott Protective Services
08.2022 - Current

Driver

CSG
02.2022 - 08.2022

Food Delivery Driver

DoorDash
01.2022 - 06.2022

Warehouse Worker

WORLDPAC
05.2021 - 01.2022

High School Diploma -

Katella High School

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Mauricio Ajaxon Martinez