SAP
Mauricio Alberto Rivas Gutierrez
Pompano Beach,FL
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
12
12
years of professional experience
Work History
Stocker
Stocking Magnament
12.2022 - Current
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Consistently lifted materials weighing as much as 75 pounds.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Sales Advisor
Coca Cola FEMSA
02.2019 - 05.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed and implemented sales strategies to increase profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated contracts with clients and developed relationships with key personnel.
Key Accounts Assistant Manager
Coca Cola FEMSA
02.2016 - 02.2019
- Implemented client feedback processes that improved overall satisfaction levels and informed company improvements.
- Tracked account performance metrics and provided data-driven insights to improve overall efficiency and effectiveness.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Organized promotional events and interacted with community to increase sales volume.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed communications between internal stakeholders and clients during critical events or crisis situations, maintaining trust in the company''s ability to deliver solutions swiftly.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Deputy Manager of Administration
Walmart
03.2012 - 02.2014
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed budgets, optimized resource allocation, and achieved cost savings through careful financial planning.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
Bachelor of Science - Accounting And Finance
UNIVERSIDAD NACIONAL DE NICARAGUA
Managua Nicaragua03.2010
Skills
- Vendor Relations
- Merchandise Rotation
- Exceptional time management skills
- Equipment Cleaning
- Work Area Maintenance
Software
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Stocker
Stocking Magnament
12.2022 - Current
Sales Advisor
Coca Cola FEMSA
02.2019 - 05.2022
Key Accounts Assistant Manager
Coca Cola FEMSA
02.2016 - 02.2019
Deputy Manager of Administration
Walmart
03.2012 - 02.2014
Bachelor of Science - Accounting And Finance
UNIVERSIDAD NACIONAL DE NICARAGUA
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