Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurissa Amezcua

Fresno,CA

Summary

Experienced Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. My ability to handle diverse office tasks, coupled with telephone and live chat expertise, positions me as an ideal candidate for an office role. Committed to maintaining professionalism, organization, and efficiency in all office-related responsibilities. Eager to leverage my multifaceted skill set and dedication to contribute effectively to a team's success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Agent

TTEC
10.2021 - Current
  • Assisted consumers through telephone calls and live chat.
  • Assisted consumers in completing enrollment, verifying eligibility, and resolving any issues or concerns related to their health and dental plans.
  • Conducted thorough manual verifications of consumer information to ensure data accuracy and compliance with company policies and procedures.
  • Participated in team meetings and training sessions to stay informed about updates and changes.
  • Actively listened to consumers, handled concerns quickly and escalated major issues to escalation team.

Cashier

Target
11.2020 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.

Book Seller

Barnes & Noble
02.2018 - 07.2020
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

Bachelor of Arts - Sociology

California State University - Fresno
Fresno, CA
05.2024

Associate of Arts - Sociology

Fresno City College
Fresno, CA
05.2022

Skills

  • Financial Transactions
  • Administrative and Office Support
  • Collaborative Environments
  • Live Chat Experience
  • Microsoft Office
  • Manual Verifications
  • Strong Telephone Etiquette
  • Trained in Salesforce
  • Technology Proficiency

Timeline

Customer Service Representative Agent

TTEC
10.2021 - Current

Cashier

Target
11.2020 - 10.2021

Book Seller

Barnes & Noble
02.2018 - 07.2020

Bachelor of Arts - Sociology

California State University - Fresno

Associate of Arts - Sociology

Fresno City College
Maurissa Amezcua