Summary
Overview
Work History
Education
Skills
Generic

Ida Williams Jones

Houston

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Customer Service Representative Agent

AT&T Mobility
01.2018 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.

Associate

Diakin
01.2015 - 02.2018
  • Managed customer relations through communication and helpful interactions.
  • Utilized customer feedback to improve product offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Server

Prime & Provisions Steakhouse
03.2007 - 01.2014
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - English Language And Literature

Loyola University of Chicago
Chicago, IL
07.2013

Skills

  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Product Availability
  • Billing Adjustments and Refunds
  • Strong Telephone Etiquette
  • Financial Transactions
  • Customer Service and Assistance
  • Loss Prevention Goals Monitoring

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Ida Williams Jones