Maurita (Rita) Pleasant

• Developed employees for internal growth within the company
• Coached team members in techniques necessary to complete job tasks
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Directed and supervised a team of 13 claims specialist engaged in customer assistance and resolution anddevelopment.

Complex Claims Team

• Kick Off Leadership Committee 2021
• Unwaveringly met or exceeded service, production, cycle time, and quality objectives.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Examined reports, authority and evidence to determine coverage and accuracy of information.

• Developed partnership with HR on coaching and performance management
• Completed the New Leadership Program through Allstate
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Led team of 15 members while providing exceptional customer service.

• Investigates, reviews, and determines coverage & policy information
• Creates reservation of rights letters
• Creates denial letters from beginning to end to send to the insured
• Reviews multiple forms and endorsements
• Reviews state changes and applies information to individual claims if applicable
• Giving Campaign Coordinator
• Kick Off Captain
• Additional licenses- Connecticut, Delaware, Florida, Kentucky, Louisiana, New Mexico, North Carolina, New Hampshire, Oklahoma, Rhode Island, South Carolina, Vermont, West Virginia, Wyoming.

• Makes and maintains connection with the customer by understanding and meeting their needs
• Documents a claim file with notes, evaluations and decision-making process
• Investigates reviews and determines coverage & policy information
• Provides coverage explanations to customers
• Reviews and approves repairs estimates
• Completes Fast Track Estimating
• Manages contents inventories & pricing analysis and prepares claims reports
• Negotiates and settles claims in accordance with best business practices
• Conducts Subrogation Investigations
• Certifications:
• Texas All Lines Property & Casualty Adjuster

• Developed monthly and daily production output plans to deliver on customer service and business goals
• Trained new team members by relaying information on company procedures and internal platforms
• Complex water losses
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Slack platform
• Zendesk platform