Patricia Dancer

• Key Holder and responsible for opening and/ or closing store in absence of Management
• Able to act as Manager on Duty
• Resolves non-routine problems
• Applies fundamental concepts
• Exercises judgement within defined procedures and practices
• Utilizes established procedures but decides action within task
• Detail-orientation in performing accurate transactions
• Uses sound judgement and decision-making skills
• 8 years of experience supervising and training job requirements to new and temporary staff

• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Offered product samples to customers, generating additional sales through taste-testing.
• Created appealing food arrangements for party trays and specialized orders.
• Managed over 300 Customers per day during busy crop picking seasons

Planned and executed activities to promote skill and talent development.

• Facilitated group sessions and provided one-on-one support.
• Prepared and gathered materials for detailed lesson plans.
• Developed lesson plans surrounding various types of art, history and culture.
• Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and wellbeing.
• Scheduled shows and performances in accordance with school calendar.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Supervised and taught art creativity to 20 second grade aged Students
• 1 year of experience gained from introducing young children to endless possibilities in artistic applications.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Provided pack and carry out service for over 500 Customers per Military payday weekends
• Handled Military customers in fast-paced Commissary setting in coordination with solid team of 20 customer service associates

• Supported planning and coordination of State of Illinois, Air Force and National accredited program and associated activities.
• Assisted Preschool Teacher with planning and coordinating day-to-day and special program activities.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Managed both digital and physical filing systems and retrieved documents as required.
• Patiently supervised groups of young children varying in ages from 2 through to 6 years of age in daily planned activities. Group sizes would typically involve 6 children.

Balanced and organized cash register by handling cash, counting change and storing coupons.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers with prompt and polite support in-person and via telephone.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Folded and arranged merchandise in attractive displays to drive sales.
• Informed customers of current store promotions to encourage additional sales purchases.
• Supported loss prevention goals by monitoring shopper behavior.
• Patiently assisted over 50 customers during busy holiday periods.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Patiently assisted with wide assortment of Customers with daily average total of around 50.