Mauro Francisco Bartolon
Boston,MA
Summary
Reliable Credit Solutions Advisor with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit Solutions Advisor I
Bank Of America
03.2022 - Current
- Coach newly hired personnel on both company sales culture and system navigation.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Executed operational activities such as international and domestic wires, issuing debit cards, application of credit cards, and sales of business banking products.
Relationship Banker
Bank Of America
05.2020 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Engage customers in lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies
- Complying with regulatory requirements including, Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act and Privacy Act.
- Connecting and developing rapport with customers to provide outstanding and personalized service.
- Assist financial center manager or operations manager.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Business Development Associate
Herb Chambers INFINITI Of Boston
08.2018 - 03.2020
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
Department Manager
McDonald’s Corporation
01.2016 - 08.2018
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service. - Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Supervised 12 full-time and 5 part-time employees.
Education
East Boston High School
Boston, MASkills
- Customer Relationship Management
- Cold calling
- Negotiation skills
- Account management
- Sales
- Lead development
- Product expertise
- Scheduling
- Exceptional customer service
- Negotiation skills
- Hiring
- Leadership
Certification
- Business leadership, McDonald's corporation.
- Department Manager, McDonald's corporation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Credit Solutions Advisor I
Bank Of America
03.2022 - Current
Relationship Banker
Bank Of America
05.2020 - 03.2022
Business Development Associate
Herb Chambers INFINITI Of Boston
08.2018 - 03.2020
Department Manager
McDonald’s Corporation
01.2016 - 08.2018
East Boston High School
Similar Profiles
Luisa LopezLuisa Lopez
Senior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICASenior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICA
Maisha SpearsMaisha Spears
Application Development Analyst at ChimeChase Bank /Bank of AmericaApplication Development Analyst at ChimeChase Bank /Bank of America
Gurbir SinghGurbir Singh
Sr Business Analyst /Scrum Master at Bank of AmericaSr Business Analyst /Scrum Master at Bank of America
KaNyah BrownKaNyah Brown
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Geoffrey PerryGeoffrey Perry
Real Estate Agent at Preview PropertiesReal Estate Agent at Preview Properties