Mauro Kouchoukos
San Antonio,Texas
Summary
Dynamic operations leader with a proven track record in managing profitable businesses, excelling in P&L oversight, talent recruitment, and team development. Expertise in enhancing customer service standards and optimizing merchandising strategies to drive sales growth. Strong skills in inventory management ensure efficient resource allocation and profitability.
Overview
17
17
years of professional experience
Work History
Insurance Professional- Sales and Service
USAA
San Antonio, TX
02.2024 - Current
- Managed customer service, sales, and retention tasks for various USAA Property and Casualty personal line products through phone calls.
- Identified, evaluated, and understood member needs to deliver comprehensive and precise advice on insurance products and services.
- Recipient of Bronze Award for Quality Compliance and Technical Proficiency.
- Consistently sustained a 100% Member Satisfaction Score each month.
- Maintained updated knowledge through continuing education and advanced training.
Shop Manager
Cash America Pawn
San Antonio, TX
10.2015 - 09.2023
- Managed recruitment, training, and scheduling of shop staff comprising 9 to 11 employees.
- Consistently kept inventory shrinkage below 0.5% of total sales.
- Boosted annual revenue growth by 15% year-on-year, surpassing the 1 million mark.
- Achieved a 10% year-over-year sales growth, reaching over 1.2 million.
Store Director
Money Mart Pawn
San Antonio, TX
12.2013 - 10.2015
- Led recruitment, training, and scheduling for a team of 4 to 6 store employees.
- Contributed to creating training guides on jewelry product knowledge.
- Assessed items based on prevailing market conditions and industry expertise.
- Developed innovative display concepts to enhance merchandise accessibility, boosting sales.
Shop Manager
Cash America Pawn
San Antonio, TX
01.2008 - 11.2013
- Managed recruitment, training, and scheduling of shop staff comprising 9 to 11 employees.
- Achieved sustained double-digit revenue growth annually.
- Curtailed inventory shrinkage to consistently meet the company benchmark of 0.5% of total sales over a five-year period.
- Guided manager trainees, assistant managers, and shop managers as a mentor.
Education
Bachelor of Arts - Economics
University Of Texas
Timeline
Insurance Professional- Sales and Service
USAA
02.2024 - Current
Shop Manager
Cash America Pawn
10.2015 - 09.2023
Store Director
Money Mart Pawn
12.2013 - 10.2015
Shop Manager
Cash America Pawn
01.2008 - 11.2013
Bachelor of Arts - Economics
University Of Texas
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