Summary
Skills
Work History
Education
Overview
Timeline

Maurquis Reliford

Las Vegas,NV
Judge a man by his questions rather than his answers.
Voltaire

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

  • Computer Repair- Hardware Installation, Custom PC assembly, Operating System installation, update drivers, Troubleshooting on PC and Mac
  • CompTIA Network Certification
  • CompTIA A Certificate of Completion
  • CompTIA Security Certificate of Completion
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems
  • Produced multimedia tool using rufus in order to replace windows 10 with Ubuntu
  • Created rollback point then updated personal laptop from windows 108 to windows 11
  • Competent with command line interface and PowerShell
  • Adept at researching internet for resources that will aid in troubleshooting unknown issues
  • Familiar with hardware components of PC
  • Setup home router and configured MAC address whitelisting

Work History

Fc Associate

Amazon
Las Vegas, NV
09.2020 - Current
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 12%.
  • Troubleshooting thermal printers and escalating issues involving permissions to IT
  • Worked with IT to resolve VPN and network connection issues
  • Setup VoIP for work at home

Customer Service Representative

Telus International
Las Vegas, NV
08.2019 - 09.2022
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Resolved customer account issues
  • Verified and elevated permissions upon account holder request.
  • Suggested customers clear cache and cookies, change browsers or try different devices if the website was not operating as usual.

Student Worker/ Information Technology

Sierra Nevada Job Corps
Reno, NV
10.2017 - 07.2019
  • Collaborated with other interns on IT projects to meet program requirements and demonstrate skills development.
  • Imaged PC's
  • Learned about subnetting
  • Connected printers to network for other PCs to access
  • Created users with active directory and gave permissions to dummy accounts
  • Configured firewall settings in pfsense
  • Participated in class capture the flag event

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University, Salt Lake City, UT
2021.11 - Current

Overview

8
8
years of professional experience

Timeline

Western Governors University - Bachelor of Science, Cybersecurity And Information Assurance
2021.11 - Current
Fc Associate - Amazon
09.2020 - Current
Customer Service Representative - Telus International
08.2019 - 09.2022
Student Worker/ Information Technology - Sierra Nevada Job Corps
10.2017 - 07.2019

Similar Profiles

CREATE PROFILE
Maurquis Reliford