Maurys Roa
Kissimmee
Summary
Dynamic hospitality professional with extensive experience at Marriott, specializing in employee training, customer service, and bar operations management. Proven ability to lead teams, optimize inventory control, and enhance guest experiences in fast-paced environments. A bilingual communicator skilled in problem-solving and fostering a positive, service-oriented atmosphere. Dedicated to delivering exceptional hospitality and willing to take on any task to support team success and business growth.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Marriott
Orlando
11.2023 - Current
- Manage bar operations, including scheduling staff, monitoring stock levels, and placing orders to ensure efficient service.
- Conduct daily inventory tracking and oversee budgets to maintain cost control and minimize waste.
- Collaborate with the Food & Beverage Manager on short- and long-term strategies to increase bar revenue and enhance guest experience.
- Ensure compliance with health, safety, and alcohol service regulations.
- Train and mentor bar staff to maintain high service standards and product knowledge.
Bistro Attendant
Marriott
Orlando
01.2022 - 11.2023
- Delivered exceptional customer service, ensuring guests had a welcoming and satisfying dining experience.
- Took food and beverage orders promptly, ensuring accuracy and timely service.
- Handled customer interactions with professionalism, resolving concerns and providing a positive experience.
- Answered phone inquiries, providing menu details, taking orders, and assisting guests with reservations.
Breakfast Attendant
Marriott
Orlando
06.2021 - 01.2022
- Monitored food levels, promptly restocking items to ensure availability throughout service hours.
- Maintained cleanliness and organization of the dining area, following health and safety regulations.
- Prepared and set up the breakfast buffet, ensuring all food items were fresh, stocked, and presented attractively.
Education
High School Diploma -
Celebration
Celebration, FL06-2021
Skills
- Employee training
- Customer service
- Team leadership
- Problem solving
- Staff management
- Bilingual communication
Timeline
Lead Bartender
Marriott
11.2023 - Current
Bistro Attendant
Marriott
01.2022 - 11.2023
Breakfast Attendant
Marriott
06.2021 - 01.2022
High School Diploma -
Celebration