Marco Varela
DavenPort,USA
Summary
Detail-oriented healthcare professional with experience supporting hospital operations in a fast-paced acute care environment. Skilled in emergency response, regulatory compliance, incident documentation, and collaborating with multidisciplinary teams to promote patient and staff safety. Recognized for strong organizational skills, professionalism, and the ability to follow detailed procedures with accuracy while adapting to changing priorities.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Security Officer
Orlando Regional Medical Center
04.2026 - Current
- Respond to all hospital emergency alert codes (including Code Gray, Code BERT, and etc..) coordinating with clinical staff and emergency responders to ensure the safety of patients, visitors, and team members.
- Maintain a secure healthcare environment by conducting routine patrols, controlling access to restricted areas, monitoring surveillance systems, and identifying and mitigating safety and security risks in accordance with hospital policies.
- Collaborate with multidisciplinary healthcare teams to support patient care, de-escalate high-risk situations, provide timely incident documentation, and uphold HIPPA, infection prevention, and OSHA safety standards.
- Demonstrate exceptional attention to detail by completing accurate incident reports, following established protocols, and maintaining compliance with regulatory and organizational standards in a fast-paced hospital environment.
Digital Engagement Engineer
Summit Broadband
10.2024 - Current
- Designed and executed digital customer engagement strategies to improve user satisfaction and loyalty.
- Collaborated with cross-functional teams to identify and implement service improvements across customer-facing platforms.
- Regularly gathered and analyzed user feedback to enhance service processes and digital interactions.
- Supported product development initiatives by ensuring alignment between technical enhancements and customer expectations.
Transportation Security Officer
Department of Homeland Security
01.2021 - 03.2023
- Maintained a secure and compliant environment by enforcing federal safety and screening protocols.
- Responded promptly to potential threats, applying critical thinking and communication skills to de-escalate situations.
- Coordinated with team members and agency partners to strengthen procedural efficiency and public safety.
- Demonstrated strong customer service skills while upholding security standards in a high-pressure setting.
Technical Support Specialist
Charter Communications Inc.
01.2019 - 04.2021
- Provided high-quality technical support to customers by troubleshooting service issues and resolving technical problems.
- Identified opportunities for process improvement and contributed to solutions that enhanced the customer experience.
- Maintained clear and empathetic communication with customers to ensure positive and productive interactions.
- Worked with team members to manage support queues, ensuring timely follow-ups and resolution of service tickets.
Technical Support Coach
Apple
02.2018 - 01.2019
- Led training and coaching initiatives for technical support representatives to improve service quality and efficiency.
- Developed customized training programs that supported onboarding, ongoing skill development, and customer service excellence.
- Acted as a liaison between support teams and leadership to share insights and drive process improvements.
- Fostered a culture of continuous learning and collaboration, contributing to higher employee engagement and performance.
Education
High School Diploma -
Piper High School
Sunrise05-2012
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Operating Systems: Windows, MacOS, IOS
- CRM& Ticketing Platforms
- Medical Emergency Response
- HIPAA Compliance
- OSHA Compliance
- Conflict Resolution
- Healthcare Operations
- Safety Risk Assessment
- Quality Assurance
- Electronic Documentation
Certification
- Certified Healthcare Security Officer, IAHSS - April 16, 2031
- Licensed Security Officer - November 04, 2027
- Basic Life Support, American Heart Association - November 11, 2027
- Certified Nonviolent Crisis Intervention, NCI - April 04, 2027
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Security Officer
Orlando Regional Medical Center
04.2026 - Current
Digital Engagement Engineer
Summit Broadband
10.2024 - Current
Transportation Security Officer
Department of Homeland Security
01.2021 - 03.2023
Technical Support Specialist
Charter Communications Inc.
01.2019 - 04.2021
Technical Support Coach
Apple
02.2018 - 01.2019
High School Diploma -
Piper High School