Maverick Thorpe
Summary
Meticulous houseman with several years of experience working to keep guests happy and hotel rooms clean and organized. Team-centered cleaner providing support to diverse group of co-workers in varying roles. Safety-oriented team member following rigorous protocol for occupational health and wellness.
Overview
5
5
years of professional experience
Work History
Houseman/Housekeeper
Castle Hill Inn & Resort
Newport, Rhode Island
04.2025 - 12.2025
- Assist with the cleaning and maintaining of guess rooms and public areas.
- Help housekeeping staff with efficiency of cleaning their rooms.
- Restocking supplies.
- Support events and amenities set up and breakdown in the housekeeping department.
- Perform basic repairs and report maintenance issues.
- Respond to guest request promptly and courteously.
- Operated laundry equipment to clean linens and towels efficiently.
- Collected and removed trash from rooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
Housekeeping Room Attendant
Knights key resort
Marathon, Florida
10.2020 - 02.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
- Followed safety protocols while using cleaning chemicals and equipment.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
Housekeeper
Bayview resort
Myrtle Beach, South Carolina
05.2024 - 10.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
- Managed laundry operations, ensuring timely delivery of fresh linens.
- Stocked and organized housekeeping supplies for efficient workflow.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Collaborated with team members to meet daily cleaning schedules effectively.
- Maintained inventory of cleaning products, ensuring availability at all times.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Housekeeping Room Attendant
Delta Downs Racetrack Casino Hotel
Vinton, Louisiana
10.2023 - 05.2024
- Maintained cleanliness and organization of guest rooms at a premier resort.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Assisted in laundry operations when needed by sorting linens and loading machines.
Education
Maldonado High School
Jamaica Skills
- Effective communications
- Relationship building
- Room cleaning
- Supply restocking
- Laundry operations
- Time management
- Problem solving
- Inventory management
- Attention to detail
- Conflict resolution
- Meeting room setup
- Supplies organization
Work History
2024
Timeline
Houseman/Housekeeper
Castle Hill Inn & Resort
04.2025 - 12.2025
Housekeeper
Bayview resort
05.2024 - 10.2024
Housekeeping Room Attendant
Delta Downs Racetrack Casino Hotel
10.2023 - 05.2024
Housekeeping Room Attendant
Knights key resort
10.2020 - 02.2025
Maldonado High School