Mavie Gonzalez Alvarez
Aspen Dental
Tampa,FL
1
Certification
4
years of professional experience
Work History
Operation Lead
11 Months- Manage daily healthcare office operations, including patient flow, scheduling, financial processes, insurance verification, and administrative workflows.
- Oversee patient accounts, collections, payment arrangements, financing, and treatment plan coordination to support revenue cycle performance.
- Monitor operational reports, outstanding treatment, missed appointments, and patient follow-up to identify opportunities for improved performance.
- Train and support team members on office procedures, patient service standards, scheduling, and administrative processes.
- Collaborate with providers and clinical staff to improve workflow efficiency, patient experience, and continuity of care.
- Coordinate insurance eligibility, documentation, and patient financial responsibilities while maintaining accuracy and confidentiality.
- Support inventory, supply management, and day-to-day operational needs to maintain efficient office performance.
Office Leader
1 Year 2 Months- Coordinated daily front-office operations, including patient scheduling, insurance verification, treatment coordination, and patient communications.
- Managed patient flow and scheduling to maximize appointment utilization and support efficient clinical operations.
- Assisted with revenue cycle activities, including insurance eligibility, patient balances, collections, and financial coordination.
- Trained and supported team members on office procedures, dental software, scheduling workflows, and customer service standards.
- Managed inventory and supply ordering while monitoring office needs and controlling unnecessary costs.
- Collaborated with clinical providers and administrative staff to resolve patient concerns and maintain efficient office operations.
Dental Front Office Receptionist
2 Months- Managed patient check-in and check-out while providing professional and efficient customer service.
- Scheduled and confirmed patient appointments while maintaining an organized provider schedule.
- Verified dental insurance eligibility, benefits, and patient coverage information.
- Assisted patients with treatment plans, financial responsibilities, and payment options.
- Maintained accurate patient records and protected confidential information in accordance with HIPAA requirements.
- Communicated with patients, providers, and insurance companies to resolve scheduling, billing, and coverage questions.
- Supported daily front-office operations to maintain efficient patient flow and office productivity.
Education
Master of Business Administration - Health Care Administration
- Concentration in healthcare operations, financial management, strategic leadership, and process improvement.
- Completed graduate-level projects focused on healthcare operations, revenue cycle management, organizational performance, and process optimization.
Bachelor of Science - Biological Sciences
- Honor College student.
- Double majoring in Natural and Applied Science.
- Minor in Chemistry.
Master of Science
- Graduated with Honor Diploma.
- President of the Spanish Club.
Skills
Healthcare Operations & Administration
Revenue Cycle Management
Insurance Verification & Eligibility
Patient Scheduling & Workflow Management
Accounts Receivable & Collections
Team Leadership & Staff Training
Process Improvement
Inventory & Supply Management
Patient Experience & Customer Service
Microsoft Excel
Word & PowerPoint
Bilingual: English & Spanish
Certification
- First Aid, CPR & AED Certified
- Florida Notary Public
- Dental Radiography Certification
Additional Information
- Participated in the Secondary School Program (SSP) at Harvard University. During this program I completed Pre-Calculus and Biomedical Ethics. Earning 8 college credits that were transfer to my current university.
- Completed 395 hours of community service, volunteering with homeless shelters, dental clinics, and organizations like Florida International Medical Research, Project Downtown, Florida Mission of Mercy, and Colgate bus.
Timeline
Operation Lead
Aspen Dental
10.2025 - CurrentRead More
Office Leader
Lakes Dental Group
07.2024 - 09.2025Read More
Dental Front Office Receptionist
Baro Family Dental Group
02.2023 - 04.2023Read More
Florida International University
Master of Business Administration from Health Care Administration
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Florida International University
Bachelor of Science from Biological Sciences
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Mentor High School
Master of Science
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