Mavileydis Prieto
Miami,FL
Summary
I have over 10 years experience the customer service industry which have led me to acquire relevant skills and experiences. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Driver
Uber
02.2019 - 09.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Waitress Trainer
Pub52
10.2018 - 12.2019
- Observed participants and provided corrective measures for skill improvement.
- Used cash registers and credit card machines to cash out customers.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Assistant Manager/Event Coordinator
Miami Kafe
12.2014 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
VIP Cocktail Server
L.E.D. Restaurant And Lounge
02.2012 - 09.2014
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Anticipated guest needs and provided proactive service.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Communicated with guests to record orders and assess needs.
- Assisted with bartending duties during high-volume shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Assistant Manager
Crepe Grill
12.2007 - 12.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Warehouse Administrator
Frutarom USA
12.2007 - 12.2009
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Handled day-to-day shipping and receiving overseeing all packages during my shif.
- Conducted research to address shipping errors and packaging mistakes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Office Manager
Bradford Air Services
09.2003 - 11.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Education
High School Diploma -
American Academy High School
Miami, FL06.2004
Skills
- Safety Standards
- Money Transfer Systems
- Shipping and Packaging
- Passenger Support
- City and Non-City Driving
- Verbal and Written Communication
- Customer Rapport
- Customer Service
- Time Management
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Uber
02.2019 - 09.2023
Waitress Trainer
Pub52
10.2018 - 12.2019
Assistant Manager/Event Coordinator
Miami Kafe
12.2014 - 08.2018
VIP Cocktail Server
L.E.D. Restaurant And Lounge
02.2012 - 09.2014
Assistant Manager
Crepe Grill
12.2007 - 12.2011
Warehouse Administrator
Frutarom USA
12.2007 - 12.2009
Office Manager
Bradford Air Services
09.2003 - 11.2007
High School Diploma -
American Academy High School
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