Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mavis Nguyen

Anaheim,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Lead/ Server

Pho Alley
01.2021 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Cashier/ Server

Pickles Banh Mi Co
01.2018 - 01.2021
  • Provided optimal customer service to all patrons while multitasking.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.

Shift Lead

Walgreen
01.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.

Education

Bachelor of Arts - Business Administration

Ashford University
San Diego, CA
07.2024

Associate of Arts - Business Administration

Cypress College
Cypress, CA
06.2022

High School Diploma -

Magnolia High School
Anaheim, CA
05.2019

Skills

  • Shift Work
  • Reverse Logistics
  • Rewards Programs
  • Customer Loyalty
  • Job Assignments
  • Work Delegation
  • Guest Satisfaction
  • Team Motivation
  • Money Transfers
  • Dropping Safe Cash
  • POS Transactions

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Shift Lead

Walgreen
01.2023 - Current

Shift Lead/ Server

Pho Alley
01.2021 - 04.2023

Cashier/ Server

Pickles Banh Mi Co
01.2018 - 01.2021

Bachelor of Arts - Business Administration

Ashford University

Associate of Arts - Business Administration

Cypress College

High School Diploma -

Magnolia High School

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Mavis Nguyen