PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Languages
Timeline

MAVIS OLADEJI

Cp Unlimited Services
Brooklyn,NY
3
Languages
15
years of professional experience

Remarkably-trained Medical Assistant utilizes medical and administrative skills to support patients and health care staff under supervision of physicians or nurses. Flexibility to adapt to multiple specialty clinics. Acts as patient advocate and maintains confidentiality of individuals and health information, clerical and patient support skills. Manages flows efficiently with organized approach and good multitasking abilities. Coordinates check-ins, intakes and supply replenishment for smooth operations. I am a compassionate, organized, and dedicated professional with experience in service planning, direct care, and customer service. My background has helped me develop strong communication, problem-solving, documentation, and interpersonal skills.

In my service planning experience, I have learned the importance of understanding each individual’s needs, goals, preferences, and strengths, while helping coordinate appropriate services and supports. My experience as a Direct Care Counselor has strengthened my ability to provide person-centered support, build trusting relationships, advocate for individuals, and respond appropriately to their needs.

I also have customer service experience, which has taught me how to communicate professionally, listen carefully, handle challenging situations, and provide respectful and positive service.

Overall, I am someone who is dependable, patient, detail-oriented, and passionate about helping people. I believe my combination of service planning, direct care, and customer service experience has prepared me well to work as a Service Planning Specialist and contribute positively to the individuals and families I serve.

Work History

Madical Assistant

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  • Updated records in EHR system, carefully protecting patient information and verifying data.
  • Assisted clinicians with in-office procedures.
  • Reviewed test results for completion and abnormalities.
  • Supported medical staff by answering phones and preparing supply orders.
  • Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
  • Completed intakes, measuring vital signs and documenting symptoms.
  • Kept equipment ready for use through scheduled cleaning and sterilization.
  • Documented information required for patients' specimens and tests completed.
  • Assisted with diagnosing patients by collecting specimens and administering tests.
  • Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
  • Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
  • Collected blood, tissue and other laboratory specimens, logging and preparing for testing.
  • Showed patients to examination rooms and prepared for physicians.
  • Greeted and logged in patients arriving at office or clinic.
  • Interviewed patients to obtain medical information and measure vital signs, weight and height.
  • Performed routine laboratory tests and sample analyses.
  • Helped physicians examine and treat patients by handing instruments, giving injections and removing sutures.

Direct Care Counselor

1 Year 1 Month
Cp Unlimited Services | 08.2025 - Current
  • Assisted clients with daily living activities to promote independence and well-being.
  • Implemented individualized care plans, ensuring tailored support for each client's unique needs.
  • Monitored client behavior and documented observations to inform care strategies and adjustments.
  • Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
  • Trained new staff on best practices for direct care techniques and safety protocols.
  • Developed engaging recreational activities to improve social skills and community involvement among clients.
  • Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
  • Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
  • Documented activities and behaviors in Software.
  • Coordinated discharge planning efforts with relevant stakeholders to ensure seamless transitions back into the community following program completion.
  • Assisted patients with completing personal grooming tasks such as bathing and dressing.
  • Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.

Customer Service Associate

6 Months
Global Customer Service | 10.2023 - 04.2024
  • Communicate with customer
  • Resolve problems
  • Document interactions
  • Participate in meetings

Customer Service Associate

6 Months
Global Customer Service | 10.2023 - 04.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track customer interactions and ensure follow-up on unresolved concerns.
  • Adapted quickly to new processes and tools, enhancing overall team productivity and service quality.
  • Collaborated with team members to streamline communication channels, improving response times for customer requests.
  • Implemented feedback mechanisms to gather insights from customers, driving improvements in service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Shopper

3 Years 3 Months
02.2020 - 05.2023
  • Resolved customer complaints quickly by contacting leadership. Assisted with collection, loading and acceptance of payment for pick-up and delivery orders. Utilized selection process for products within store and bagged products following bagging standards. I shopped for my customers and do the delivery. Maintained positive working relationships with customers, team members and leadership. Developed strong relationships with clients to grow business networks. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Completed pickup and shopping orders for customers within local area. Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others. Followed application instructions closely and reviewed deliveries to minimize errors. Scanned items when pulling from shelves to update system stock information.
  • Delivery | Sacramento, CA

Home Health Aide SENIOR

4 Years 1 Month
BRIDGE | 03.2012 - 04.2016
  • Provided catheter care by emptying and recording intake and output. Assisted patients with bathing and grooming to encourage personal hygiene. Provided support and personal services, enabling patients to stay in homes. Prepared beds and changed linens, maximizing patient comfort. Transported patients to bathroom and provided incontinent care. Advised on nutrition and housekeeping, supporting activities of daily living. Transported patients using proper body mechanics or lifting devices for accident prevention. Reviewed individualized care plans to drive continuity and consistency of care. Helped family members transport patients, teaching methods to lift and re-position. Followed procedures regarding infection prevention and control and handling of hazardous waste. Recorded patient information, notifying nursing staff of changing or unusual conditions. Prepared and served meals in alignment with established dietary restrictions. Delivered compassionate care for children and adults with disabilities or chronic illnesses. Administered prescribed medications according to physicians' orders.

Education

Baptist Comprehensive College | Nigeria

- Clinical Medical Assistant

Garden State Science And Technology Institute | Jersey City, NJ

Skills

First Aid/CPR
Phlebotomy
Processing Payments
Vital Signs
Friendly
Positive Attitude
Customer Service
Ekg
Verifying Order Accuracy
Service Planning & Coordination
Person-Centered Planning
Individual Support Planning
Case Management
Client Advocacy
Documentation & Record Keeping
Care/Service Coordination
Family & Client Communication
Community Resource Referrals
Progress Monitoring
Confidentiality & HIPAA
Multidisciplinary Team Collaboration
Problem-Solving
Time Management
Electronic Documentation System

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual
Twi
Native or Bilingual

Timeline

Direct Care Counselor

Cp Unlimited Services
08.2025 - CurrentRead More

Customer Service Associate

Global Customer Service
10.2023 - 04.2024Read More

Customer Service Associate

Global Customer Service
10.2023 - 04.2024Read More

Shopper

02.2020 - 05.2023Read More

Home Health Aide SENIOR

BRIDGE
03.2012 - 04.2016Read More

Garden State Science And Technology Institute

from Clinical Medical Assistant
Read More

Baptist Comprehensive College

Read More

Madical Assistant

Read More
MAVIS OLADEJI