Amanda Ackerman
Aurora,MO
Summary
Responsible office worker proficient in customer service and basic computer work . Passionate and motivated, with a drive for excellence. 15 years in Customer service and Office Assistant positions.
Overview
19
19
years of professional experience
Work History
Online Customer Service Representative
Victoria Secret
02.2020 - 03.2024
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction
- Increased customer retention with empathetic communication and personalized solutions to problems.
- Handled escalated cases professionally, ensuring that all relevant parties were informed of developments and resolutions as appropriate.
- Promoted brand loyalty through exceptional service that went above and beyond customer expectations during each interaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Hairdresser
Silver Scissors
03.2006 - 05.2014
- Book Appointments
- Haircuts
- Hair color and Highlights
- Perms
- Hairstyling
- Waxing
- Manicure and pedicure
Office Assistant
Summerwood English Bulldogs
03.2005 - 11.2019
- Communicate with clients
- Answer and check emails
- Filing
- Set up appointments
- Book flights
- Deliver and ship dogs
Education
Cosmetologist - Cosmetology, Hairdresser and Nail tech
Neosho Beauty College
Aurora, MOCassville Highschool
Cassville Mo Highschool05.1997
Skills
- Clerical
- Critical Thinking
- Active Learning
- Coordination
- Time Management
- Troubleshooting
- Customer and Personal Service
- Social Perceptiveness
Timeline
Online Customer Service Representative
Victoria Secret
02.2020 - 03.2024
Hairdresser
Silver Scissors
03.2006 - 05.2014
Office Assistant
Summerwood English Bulldogs
03.2005 - 11.2019
Cosmetologist - Cosmetology, Hairdresser and Nail tech
Neosho Beauty College
Cassville Highschool
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