Max Andrews
Denver,Colorado
Summary
Resourceful Project Manager with 5 years organizing projects using proactive approach to rollouts. Successful customization, updating and deployment of processes. Critical, hands-on planning and documentation to guarantee organizational effectiveness. Detail-oriented approach to necessary project training and deployment.
Overview
15
15
years of professional experience
Work History
Implementation Supervisor II
MedSpeed
09.2021 - Current
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Led custom product training and deployment to meet organizational goals.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Branch Manager
Hertz Local Edition
01.2016 - 09.2021
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
Customer Care Specialist II (Certified Technician)
Dish Network
07.2015 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Senior Sales Consultant
Office Max & Office Depot
06.2014 - 12.2014
- Monitor daily operations and delegated tasks such as visual merchandising, inventory control, security, safety, administration and compliance to company’s policies and procedures
- Provide personal tech support at our CTRL Center to optimize and resolve any issues a customer might be facing with their desktop, laptop, tablet or printer
- Provide customers with copy and print solutions that ranged from simple prints, scans, copies all the way to business cards, greeting cards, laminating, cutting, posters and banners.
Team Lead (Certified On-Site Technician)
Staples Incorporated
03.2009 - 03.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Science in Business Administration/Management -
San Jose State University
01.2018
Monta Vista High School
01.2009
Skills
- Project Leadership
- Project Management
- Scope Definition
- Budget Control
- Equipment Procurement
- Staff Hiring
- Root Cause Analysis
- Administrative Management
- Data Compiling
Languages
English
Portuguese
Spanish
Timeline
Implementation Supervisor II
MedSpeed
09.2021 - Current
Branch Manager
Hertz Local Edition
01.2016 - 09.2021
Customer Care Specialist II (Certified Technician)
Dish Network
07.2015 - 12.2015
Senior Sales Consultant
Office Max & Office Depot
06.2014 - 12.2014
Team Lead (Certified On-Site Technician)
Staples Incorporated
03.2009 - 03.2014
Bachelor of Science in Business Administration/Management -
San Jose State University
Monta Vista High School