Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Max Balaban

Reno,NV

Summary

Customer service professional with 4 years experience in the business. I take pride in providing excellent customer service and creating a rapport with guests that they remember. I am enthusiastic and reliable. I maintain a focused and positive attitude in stressful situations and high-volume environments, and enjoy the challenges that this type of work has to offer.

I am passionate in helping people feel that they are cared for and welcomed at all times. That is why I have chosen to remain in the customer service industry, and why I plan on helping others through direct patient care as a nurse.

Overview

4
4
years of professional experience

Work History

Lead Valet Attendant

Atlantis Casino
01.2023 - Current
  • Assist High Rolling members with transportation detail, special recommendations, and working in tandem with the VIP Hosts to provide High Rollers with the best guest experience possible
  • Improved team morale through effective communication and leadership, fostering a positive work atmosphere.
  • Enhanced customer satisfaction by providing efficient valet parking services, a friendly demeanor, and directions to locations of important services.
  • Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
  • Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.

Server Assistant

Land Ocean
11.2021 - 12.2022
  • Assisted servers in meeting customers needs by refilling drinks, bringing out meals, clearing plates/silverware and addressing any concerns.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, removing trash, refilling supplies, and maintaining the overall well being of the restaurant
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Would often assist fellow server assistants in their sections, if my section was up to par.
  • Took special knowledge courses offered through Land Ocean that provided a deeper understanding about wine beverages served at the location

Server

Black Bear Diner Restaurant
01.2020 - 07.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Regulars were common due to the small town diner appeal. Becoming a customers friend, more than just being their server became an occasional occurrence.
  • Increased sales with upselling through knowledge of menu items, specials, and promotions. Being a customer myself and enjoying the food so much is reason I decided to apply at this location.
  • Coordinated with kitchen staff to ensure timely delivery of orders, and kept customers informed on when their food was to be served.
  • Maintained a solid rapport with regulars, new customers, and fellow coworkers during my time at Black Bear.

Education

Applied Sciences, Pre-Nursing - ADN

Truckee Meadows Community College
Reno, NV
06.2027

High School Diploma -

Placer High School
Auburn, CA
06.2021

Skills

  • Professionalism
  • Resourcefulness
  • Conflict Resolution
  • Organizational Skills
  • Positive Attitude
  • Time Management
  • Guest Assistance
  • Adaptability

Professional References

Johnathon Payuer - Atlantis Casino Bell and Vallet Manager - 775 240 3380

Brianna Smith - Atlantis Casino Front Desk and Hotel Operations Manager - 775 335 4521 

Matthew Lydon - Atlantis Casino Lead Valet Supervisor - 775 287 1884

Anthony Bruan - Atlantis Casino Vallet Supervisor - 925 640 0588

Matt Stanton - Bell Capitan/Manager - 775 233 9654



Timeline

Lead Valet Attendant

Atlantis Casino
01.2023 - Current

Server Assistant

Land Ocean
11.2021 - 12.2022

Server

Black Bear Diner Restaurant
01.2020 - 07.2021

Applied Sciences, Pre-Nursing - ADN

Truckee Meadows Community College

High School Diploma -

Placer High School

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Max Balaban