Max Bowman
Detroit
Summary
Dedicated agent with a strong commitment to delivering exceptional customer service. Recognized for active listening, problem-solving, and outstanding communication skills. Seeking a position to utilize previous experience in exceeding expectations, setting new standards, and enhancing processes and procedures.
Overview
13
13
years of professional experience
Work History
Shopper Support Agent
Sezzle
06.2021 - Current
- Provide a high level of customer support by resolving questions and issues via direct contact and CHAT support
- This is accomplished by working closely with other teams, providing accurate/complete information using the correct methods/tools and knowing when and where to escalate issues
- Meet or exceed personal/customer service team targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Process 90 plus live interactions a day
- Assisted with training and with new hires and implemented changes in processes in confluence.
Customer Care Specialist II
Legrand AV
10.2018 - 06.2021
- Provided outstanding customer support directly or CHAT support
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handled customer concerns, provided appropriate solutions, alternatives within the time limits and follow up to ensure resolution
- Met or exceeded interaction goal requirements
Night Manager
Holiday Station Stores
11.2014 - 10.2018
- Reliable Night Assisted Manager and attendant
- Experienced at building positive customer relationships to increase business
- Maintain store in neat and organized fashion and ensure theft attempts are documented
- Train new clerks on proper procedures and consistently exceed sales goals
Sales Associate
SuperAmerica
11.2011 - 11.2014
- Oversaw store and gas pump security
- Reviewed schedule and stock procedures and suggested improvements
- Helped customers select merchandise
- Assisted with gas pump operations
- Restocked shelves and requested new merchandise
- Received new merchandise and stocked shelves rotating appropriately
- Checked stock for expirations and removed old items
- Set up special promotional displays to move merchandise
- Rotated window signage as needed
Education
College credits - Security Analyst
Oakland Community College
Bloomfield Hills, MIHigh School Graduate -
Skills
- Zendesk
- Redash
- Slack
- UKG
- MS Suite
- Microsoft Teams
- SAP Products
- PCT
- Genesys Cloud
- Workday
- I3
- JIRA
- SQL
- Google Suite
- SaaS Products
- Multitasking
- Coordination
- Adaptability
- Problem-solving
- Analytical skills
Timeline
Shopper Support Agent
Sezzle
06.2021 - Current
Customer Care Specialist II
Legrand AV
10.2018 - 06.2021
Night Manager
Holiday Station Stores
11.2014 - 10.2018
Sales Associate
SuperAmerica
11.2011 - 11.2014
High School Graduate -
College credits - Security Analyst
Oakland Community College
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