Max Bowman
Detroit
Summary
Dedicated agent with a strong commitment to delivering exceptional customer service. Recognized for active listening, problem-solving, and outstanding communication skills. Seeking a position to utilize previous experience in exceeding expectations, setting new standards, and enhancing processes and procedures.
Overview
13
13
years of professional experience
Work History
Shopper Support Agent
Sezzle
Minneapolis, MN
06.2021 - Current
- Provide a high level of customer support by resolving questions and issues via direct contact and CHAT support
- This is accomplished by working closely with other teams, providing accurate/complete information using the correct methods/tools and knowing when and where to escalate issues
- Meet or exceed personal/customer service team targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Process 90 plus live interactions a day
- Assisted with training and with new hires and implemented changes in processes in confluence.
Customer Care Specialist II
Legrand AV
Eden Prairie, MN
10.2018 - 06.2021
- Provided outstanding customer support directly or CHAT support
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handled customer concerns, provided appropriate solutions, alternatives within the time limits and follow up to ensure resolution
- Met or exceeded interaction goal requirements
Night Manager
Holiday Station Stores
Plymouth, MN
11.2014 - 10.2018
- Reliable Night Assisted Manager and attendant
- Experienced at building positive customer relationships to increase business
- Maintain store in neat and organized fashion and ensure theft attempts are documented
- Train new clerks on proper procedures and consistently exceed sales goals
Sales Associate
SuperAmerica
Crystal, MN
11.2011 - 11.2014
- Oversaw store and gas pump security
- Reviewed schedule and stock procedures and suggested improvements
- Helped customers select merchandise
- Assisted with gas pump operations
- Restocked shelves and requested new merchandise
- Received new merchandise and stocked shelves rotating appropriately
- Checked stock for expirations and removed old items
- Set up special promotional displays to move merchandise
- Rotated window signage as needed
Education
College credits - Security Analyst
Oakland Community College
Bloomfield Hills, MIHigh School Graduate -
Skills
- Zendesk
- Redash
- Slack
- UKG
- MS Suite
- Microsoft Teams
- SAP Products
- PCT
- Genesys Cloud
- Workday
- I3
- JIRA
- SQL
- Google Suite
- SaaS Products
- Multitasking
- Coordination
- Adaptability
- Problem-solving
- Analytical skills
Timeline
Shopper Support Agent
Sezzle
06.2021 - Current
Customer Care Specialist II
Legrand AV
10.2018 - 06.2021
Night Manager
Holiday Station Stores
11.2014 - 10.2018
Sales Associate
SuperAmerica
11.2011 - 11.2014
High School Graduate -
College credits - Security Analyst
Oakland Community College