Maxine Beaver
IT Analyst-Supervisor
Manchester,CT
Summary
Extensive experience in IT support, administration, and management of on-premise and cloud infrastructures. Skilled in leading IT operations, managing systems and networks, delivering high-impact projects, and optimizing enterprise environments. Expertise includes Active Directory, system architecture, virtualization, server consolidation, enterprise application deployment, Exchange, SharePoint, SAN solutions, backups, and IT security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Subject Matter Expert
State Of Connecticut Department DMHAS
08.2023 - Current
- Analyzed business IT related issues, recommended and document solutions including creating project plans, timelines and rollouts.
- Iproblems, identifying root causes and developing robust solutions.
- Developed and presented business cases, presentations and reports to senior management.
- Supported enterprise and business goals by introducing new product and service offerings.
- Deployed, edited and tested a CRM and an enterprise collaboration project.
- Developed and implemented a project plan, summary and performed presentations to migrate financial data to a new enterprise, cloud based application.
- Prepared proposal documentation and specifications based on user analytics.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Collaborated with management to identify and prioritize new development concepts.
- Designed and prepared technical reports, studies, and related documentation.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
Information Technology Supervisor
State Of Connecticut Department Revenue Services
05.2013 - 06.2022
- Managed a 2000 node network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Evaluated and adopted new technologies to address changing industry needs.
- Performed scheduled service work, installations, testing and repairs.
- Maintained service schedule for software and hardware.
- Wrote instruction manuals and technical guidance for preventive maintenance of Microsoft Enterprise Applications & Network services.
- Created detailed reports on engineering activities and findings.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
Education
High School Diploma -
Windsor High School
WindsorEnglish
Johnson C Smith University
Charlotte, NCSkills
- IT Staff Supervision
- Team Meetings
- Management Liaison
- Security Improvements & Enhancements
- Microsoft Enterprise Management
- Microsoft Cloud Planning & Integration (Azure, O365 enterprise applications)
- Network Monitoring
- Resource Distribution
- IT Solution Implementation
- Continuous Deployment
- Product Optimization
- Installations & Upgrades
- Technology Resource Integration
- Security Technology
- Network Technology
- Architecture Improvements
- Technical Specifications
- Implementation Strategies
- Technical Architecture
- Data Connectivity
- Network Analysis
- Technical Writing
- Production Work
- Cluster Technology
- Technical Drawings
- End-User Consultation
- Mission Critical Applications
- Virtualization
- Hardware and Software Installation
Certification
- Microsoft Certified Professional
- Google Associate Cloud Engineer (tests pending)
- CompTIA A+ Certification
Timeline
IT Subject Matter Expert
State Of Connecticut Department DMHAS
08.2023 - Current
Information Technology Supervisor
State Of Connecticut Department Revenue Services
05.2013 - 06.2022
High School Diploma -
Windsor High School
English
Johnson C Smith University
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