Max Chisholm
Jacksonville,Florida
Summary
I am truly dedicated to making a positive impact in the world and am looking for a job that matches my desire to help others. I have a strong interest in Business Management and have developed strong leadership and problem-solving skills. I have worked well with colleagues and communicated effectively with management to develop innovative solutions.
Overview
22
22
years of professional experience
Work History
Operations Manager (Promoted from Within)
UPS, United Parcel Service
Jacksonville, FL
06.2004 - Current
- Direct a workforce of 25, including Operations Supervisors, Sorters, and Loaders, through structured training programs, performance reviews, and resolving union conflicts and filing union grievances.
- Drove operational strategies to enhance package delivery and processing efficiency through workflow analysis for time accuracy.
- Analyzed expenses to identify resource needs for volume increases, examining operational data to pinpoint shifts and opportunities for production upgrades while maintaining quality standards in package handling and delivery correctness.
- Operating from the Manager's Computer Podium to oversee trailer logistics (updates, dispatch, swapping trailers, assignments), track trailer numbers, counting how many trailers are needed for the production, how many packages are in the trailer whether it is documents, small packages, as well as big irregular packages by determining truck capacity needs using the UPS computer system.
- Supported team productivity by assisting employees with package scanning and truck loading processes, ensuring smooth production operations.
- Speaking to the employees about workplace safety through active communication on concerns, promoting awareness, and reinforcing safe work procedures.
Outbound Freight Manager (Promoted from Within)
Southeastern Freight Lines, Inc.
Jacksonville, FL
05.2020 - 08.2023
- Supervised dock associates in their activities at the dock and yard. This includes overseeing shipment routing processes and the careful loading and unloading of freight. A key part of the job is to make sure that the pickup and delivery units stick to agreed-upon schedules and to effectively manage any special customer requests that may arise. I try my best to guarantee that every loading and delivery operation is completed perfectly, paying close attention to details such as stop counts, weight specifications, and load conditions. I focus strongly on timeliness, particularly during outbound close-outs, and actively enforce loss-prevention strategies at the service center. This could include applying risk management controls and always seeking opportunities to improve processes. Developed work procedures, prepared detailed work schedules, and assigned dock duties to team members, including sweeping trailers and securing load bars. I also plan the warehouse and storage layout by considering item size, weight, and turnover rates to make sure the dock workers follow an efficient, productive workflow and to improve on their numbers.
- Scheduled pickups with logistics teams, delivery, and linehaul schedules with dispatch teams.
- Supervised dock workflow for loading, unloading, and shipment handling.
- Supervised dock associates in their activities at the dock and yard. This includes overseeing shipment routing processes and the careful loading and unloading of freight. A key part of the job is to make sure that the pickup and delivery units stick to agreed-upon schedules and to effectively manage any special customer requests that may arise. I try my best to guarantee that every loading and delivery operation is completed perfectly, paying close attention to details such as stop counts, weight specifications, and load conditions.I focus strongly on timeliness, particularly during outbound close-outs, and actively enforce loss-prevention strategies at the service center. This could include applying risk management controls and always seeking opportunities to improve processes. Developed work procedures, prepared detailed work schedules, and assigned dock duties to team members, including sweeping trailers and securing load bars.I also plan the warehouse and storage layout by considering item size, weight, and turnover rates to make sure the dock workers follow an efficient, productive workflow and to improve on their numbers.
Order Selector/Loader
Sysco Corporation
Jacksonville, FL
01.2009 - 12.2019
- Selected cases from scanner and sent them to Receiving Dock; wrapped items in plastic and scanned barcode on pallets, following computer guidance for item placement on trucks.
- Identified correct truck and loaded items using stand-down forklift and electric pallet jack, ensuring proper placement of customer items on pallets.
- Inspected electric pallet jack and forklift for proper functioning, then drove through warehouse aisles scanning cases and labeling each until all orders were processed.
Education
Master of Science - Business Analytics, Geographic Information Systems
University of North Florida Coggin College of Business
Jacksonville, FL08-2027
Bachelor of Business Administration - Business Management & Economics
University of North Florida Coggin College of Business
Jacksonville, FL05-2026
Skills
- Logistics optimization
- Data analysis and SQL querying
- Microsoft PowerPoint proficiency
- Adobe Acrobat expertise
- Operational strategy development
- Team leadership and dynamics
- Warehouse logistics coordination
- Logistics forecasting and compliance checks
- Quality assurance protocols
- Conflict resolution techniques
- Resource optimization strategies
- Training program development
ADDITIONAL PROFICIENCIES AND ACHIEVEMENTS
Language: Elementary Spanish Proficiency
Affiliations
Phi Theta Kappa Honor Society & Alpha Kappa Psi
Accomplishments
- Dean's List
- President's List
- Employee of the Month
- Best Productivity Standards for 2 Years Straight
Timeline
Outbound Freight Manager (Promoted from Within)
Southeastern Freight Lines, Inc.
05.2020 - 08.2023
Order Selector/Loader
Sysco Corporation
01.2009 - 12.2019
Operations Manager (Promoted from Within)
UPS, United Parcel Service
06.2004 - Current
Master of Science - Business Analytics, Geographic Information Systems
University of North Florida Coggin College of Business
Bachelor of Business Administration - Business Management & Economics
University of North Florida Coggin College of Business