Douglas Jacobi
Wausau
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Senior Operations Manager
FedEx
Green Bay
06.2023 - Current
- Led a team of 90+ operations and logistics staff for a Fortune 500 company, overseeing all fulfillment and labor management operations, achieving 85% retention and consistent Top 150 Club placement quarter-over-quarter.
- Developed and executed a peak season operational plan, transitioning the team from a 7-day to a 6-day schedule, reducing overtime and contractor costs, resulting in $100K+ in annual savings for the company.
- Optimized operational workflows and labor deployment, improving overall productivity and elevating company performance ranking from an average of 450 to consistently within the Top 100 week-over-week for 2 years.
- Streamlined contractor dispatch processes by implementing a dock engineering plan based on projected volume, reducing daily dispatch time by 1 hour while consistently meeting the company's labor hour target metrics.
- Maintained weekly staffing and labor productivity goals of 60+ hours, consistently meeting company targets and generating $100K+ annual labor cost savings.
- Launched a peer-led safety program, appointing package handlers as safety managers, charging them with delivering daily protocol and administering a weekly rewards system, reducing injuries by 40% (from 5 to 3 on average per year)
- Coordinated daily operational activities to enhance package handling efficiency and delivery speed.
- Enhanced existing workflows to ensure optimal resource use and decrease delays.
- Directed training programs for staff to boost performance levels and maintain compliance.
- Examined operational metrics to detect trends and raise service standards.
- Formulated standard operating procedures to harmonize processes across various teams.
- Tracked daily operations, pinpointed improvement areas, and devised solutions to enhance workflow.
Operations Manager
FedEx
Wausau
11.2022 - 05.2023
- Oversaw a team of 60+ operations staff, managing daily fulfillment and labor allocation, achieving a 90% retention rate, and ensuring consistent operational performance over 6 months.
- Managed workforce schedules to optimize staffing and labor productivity, consistently achieving weekly 55+ labor-hour targets and generating $100K+ in labor cost savings over 6 months.
- Coordinated workflow and labor deployment improvements by aligning dock staffing with volume projections and facilitating dock procedures training, resulting in performance ranking improvement from #500 to Top 200.
- Led contractor adoption of internal supply chain software and implemented dock engineering improvements, cutting daily dispatch time by 30 minutes and improving on-time delivery by 10%.
- Examined workflow processes to identify areas for improvement, leading to enhanced efficiency across operations.
- Conducted training sessions on operational procedures and best practices, ensuring adherence to company standards and enhancing team readiness.
- Partnered with cross-functional teams to elevate service quality and boost efficiency in operations.
Learning and Development Manager
Wausau Supply
Wausau
01.2019 - 11.2022
- Launched and scaled the company’s first learning platform at 3 locations and 2 divisions, streamlining onboarding and training programs, increasing retention by 85% at headquarters and 25% on average at satellite locations.
- Designed training programs to enhance employee skills and competencies, aligning with organizational needs.
- Established learning management systems to streamline training sessions, improving organization and effectiveness.
- Partnered with department leaders to synchronize training efforts with strategic business goals.
- Performed needs assessments to identify training requirements for staff, ensuring targeted skill development.
- Supervised a team of 5 employees, overseeing operations, training, and development initiatives at a manufacturing company, and maintaining 100% KPI achievement year-over-year.
- Identified inefficiencies and safety risks across 6 production lines, leading 5S and Job Safety Analysis (JSA) initiatives, and increasing production output by 25% per line, from an average of 20 to 25 units per shift.
Production Operations Supervisor
Wausau Supply
Wausau
08.2017 - 01.2019
- Directed a two-shift production team, optimizing machine setups, standardizing processes, and training operators, cutting product waste by 60% (from 5 to 2 units per month) and boosting operational efficiency.
- Managed daily production operations, ensuring efficient workflow and optimal resource utilization to meet production targets.
- Oversaw team performance, coaching staff to improve operational effectiveness and achieve performance goals.
- Implemented safety protocols, ensuring compliance with industry regulations to maintain a safe work environment.
Production Operations Supervisor
UAS Labs
Wausau
07.2016 - 05.2017
- Led a team of 32 at a high-volume manufacturing lab, implementing strategic machine setups, preventive maintenance, and 5S/JSA initiatives, cutting overtime by 50% (a $50K savings) and reducing machine downtime by 15%.
- Managed daily production operations, optimizing workflow and resource utilization to meet production targets.
- Oversaw team performance, coaching members to improve skills and enhance operational effectiveness.
- Analyzed production schedules and adjusted resources for peak demand periods.
- Facilitated interdepartmental communication, streamlining collaboration and workflow.
Operations Manager
FedEx
Charlotte
11.2014 - 09.2015
- Supported a team of 50+ operations staff, guiding day-to-day performance and process improvements to reduce lane backups and package recirculation, and increasing trailer space utilization from 91% to 98.6%.
- Managed daily operations, enhancing package handling and distribution efficiency.
- Oversaw staff scheduling, ensuring optimal coverage and streamlined workflow.
- Coordinated logistics for on-time deliveries, improving customer satisfaction.
- Analyzed workflow processes to identify improvement opportunities.
- Collaborated with teams to enhance service quality and efficiency.
- Implemented safety protocols to maintain a secure work environment.
Operations Manager
FedEx
Wausau
08.2009 - 08.2013
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations for efficient package handling and distribution.
- Coordinated logistics to ensure timely deliveries and enhance customer satisfaction.
- Oversaw staff scheduling to ensure proper coverage and workflow.
- Implemented safety protocols to maintain a secure work environment.
- Analyzed workflow processes to identify and implement improvement opportunities.
- Collaborated with teams to enhance service quality and efficiency.
- Trained new employees on operational procedures and best practices to ensure smooth onboarding.
- Built strong operational teams to meet process and production demands.
Military Police Team Leader
United States Army
01.2005 - 08.2009
- Led patrols to ensure safety and security of military personnel and property.
- Managed team training on law enforcement procedures and tactical operations, ensuring readiness for diverse scenarios.
- Coordinated response efforts for incidents and emergencies within the unit.
- Conducted investigations into criminal activities, providing accurate reports that informed unit decisions.
- Enforced military regulations to maintain discipline among service members.
- Developed operational plans that improved team effectiveness during missions, aligning strategies with objectives.
- Mentored junior soldiers in leadership skills and operational duties.
Education
Bachelor’s Degree - Leadership & Organizational Studies
UW-Oshkosh
Associate’s Degree - Industrial Engineering
North Central Technical College
Supervision Certificate -
North Central Technical College
Leadership Certificate -
North Central Technical College
Lean Certificate -
North Central Technical College
Emerging Leaders Course -
FedEx
Mid-Level Manager Training Course -
FedEx
Certificate - Human Resources
North Central Technical College
Diploma - Warrior Leader Course
U.S. Army NCO Academy
Diploma - Military Police
U.S. Army Military Police School
Diploma - Protective Services Detail
U.S. Army Military Police School
Skills
- Project Management
- Quality Assurance
- Supply Chain Optimization
- Logistics Optimization
- Cost Optimization
- Data & Analytics
- Process optimization
- Process efficiency
- Performance metrics
- KPI development
- Risk Mitigation
- Compliance management
- Vendor Management
- Stakeholder Management
- Resource allocation
- Financial Oversight
- Team Leadership
- Training Development
- Employee training
- Learning Management
- Microsoft Office
- Effective communication
- Problem solving
- Organizational Change
- Staffing Strategies
- Process Documentation
Websites
Accomplishments
District Senior Operations Manager of the Year
Timeline
Senior Operations Manager
FedEx
06.2023 - Current
Operations Manager
FedEx
11.2022 - 05.2023
Learning and Development Manager
Wausau Supply
01.2019 - 11.2022
Production Operations Supervisor
Wausau Supply
08.2017 - 01.2019
Production Operations Supervisor
UAS Labs
07.2016 - 05.2017
Operations Manager
FedEx
11.2014 - 09.2015
Operations Manager
FedEx
08.2009 - 08.2013
Military Police Team Leader
United States Army
01.2005 - 08.2009
Bachelor’s Degree - Leadership & Organizational Studies
UW-Oshkosh
Associate’s Degree - Industrial Engineering
North Central Technical College
Supervision Certificate -
North Central Technical College
Leadership Certificate -
North Central Technical College
Lean Certificate -
North Central Technical College
Emerging Leaders Course -
FedEx
Mid-Level Manager Training Course -
FedEx
Certificate - Human Resources
North Central Technical College
Diploma - Warrior Leader Course
U.S. Army NCO Academy
Diploma - Military Police
U.S. Army Military Police School
Diploma - Protective Services Detail
U.S. Army Military Police School