Max Deleon
Miami,FL
Summary
Passionate and customer-focused hospitality professional with extensive experience as a barista, mixologist, and customer service specialist. With 11 years of experience creating welcoming guest experiences, I excel at building genuine connections, crafting high-quality beverages, and maintaining a positive, energetic atmosphere in fast-paced environments. Known for strong communication skills, attention to detail, and a commitment to exceptional service, I thrive in community-driven settings where hospitality and customer engagement are the top priorities. Eager to bring my beverage expertise, creativity, and enthusiasm to a kava bar while fostering a relaxing and memorable experience for every guest.
Overview
10
10
years of professional experience
Work History
In Store Shopper (Seasonal)
Whole Foods
North Miami, FL
03.2026 - 06.2026
- Selected and gathered high-quality products for customer orders based on specified preferences.
- Ensured accurate order fulfillment by cross-referencing items against digital order lists.
- Maintained cleanliness and organization of shopping carts and storage areas to enhance efficiency.
- Collaborated with team members to optimize picking processes and reduce delivery times.
Barista
Nordstrom Ebar
Aventura, FL
09.2016 - 03.2026
- Prepared high-quality espresso beverages, adhering to company standards for taste and presentation.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Engaged with customers to provide personalized recommendations based on preferences.
- Working in a fast-paced environment while harnessing an acquired set of multi-tasking skills
- Fostering and facilitating a warm, friendly environment for customers through warm communication style
Barista
Le Zoo
Bal Harbor, Miami
12.2024 - 03.2025
- Monitored inventory levels, notifying management of supply needs to prevent shortages.
- Implemented efficient workflows, reducing beverage preparation time during peak hours.
- Collaborated with team members to enhance overall customer satisfaction and service speed.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Thrive in a fast-paced, high-pressure environment while maintaining attention to detail and consistency
- Uphold premium service standards to meet the expectations of a discerning clientele.
Barista
Cream Parlor
Miami, FL
05.2019 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Shift Lead
Capital One
Lincoln Road, Miami Beach
02.2018 - 11.2018
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas, fostering a collaborative team environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed and maintained relationships with customers, enhancing customer loyalty and satisfaction.
Education
Associate of Arts - Drama
Miami Dade College
Miami, FL05-2023
Skills
- Teamwork
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Empathic
- Multi-tasking
- Money Management
- Attention to Detail
- Adaptability
- Teachable
- Customer Service
Timeline
In Store Shopper (Seasonal)
Whole Foods
03.2026 - 06.2026
Barista
Le Zoo
12.2024 - 03.2025
Barista
Cream Parlor
05.2019 - 07.2019
Barista Shift Lead
Capital One
02.2018 - 11.2018
Barista
Nordstrom Ebar
09.2016 - 03.2026
Associate of Arts - Drama
Miami Dade College