Max Drube
Cincinnati,OH
Summary
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Pepsi Merchandiser
PepsiCo
Erlanger, KY
06.2024 - Current
- Managed product rotation and replenishment to ensure freshness and minimize waste
- Built strong relationships with store personnel, providing ongoing support and addressing any merchandising issues or concerns
- Optimized shelf space allocation based on sales velocity data analysis
- Executed merchandising strategies to maximize sales and increase brand awareness in assigned stores
CSR - Customer Service Representative
Tire discounters
Sharonville, OH
08.2023 - 06.2024
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
Medical Courier
Quest Diagnostics
Cincinnati, OH
08.2022 - 07.2023
- Delivered packages and documents to various locations within designated timeframe
- Collaborated with dispatchers to prioritize deliveries based on urgency and customer requirements
Education
Psychology
University of Cincinnati
Cincinnati, OH05.2020
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Active listener
- Sales techniques
- Vendor relations
- Customer relationship management (CRM)
- Stock replenishment
- Customer focus
- Relationship building
- Computer proficiency
- Customer relations
Timeline
Pepsi Merchandiser
PepsiCo
06.2024 - Current
CSR - Customer Service Representative
Tire discounters
08.2023 - 06.2024
Medical Courier
Quest Diagnostics
08.2022 - 07.2023
Psychology
University of Cincinnati