Max Flick

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.

• Supervises daily activities of barista team, manages daily schedule for hourly partners, and keeps management informed of activities and any significant issues
• Coordinates with upper-level management for on the job training of new employees
• Operates cash register and manages safe in accordance with proper cash handling policies
• Presides over product orders and manages waste utilizing SKU tracking and physical inventory counts
• Transferred by upper-level management to ensure successful store openings and build revenue.
• Coaches and leads by example in regards to the excellent preparation of products
• Resolves customer complaints with satisfaction in mind, with a smiling respectful demeanor

*Promoted in 2011 from Barista to Shift Supervisor

• Successfully conducted product demonstrations
• Relayed customer feedback to the company in anticipation of improving products and services
• Developed and maintained strong relationship with buying offices and customers
• Organized consumer sampling events
• Monitored brand movement, pricing and distribution penetration
• Acted as the face of the company at marketing conferences and promotional events

• Advised customers on whole bean and bulk tea purchases, demonstrating expert product knowledge.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, etc.
• Built long-term customer relationships to ensure satisfaction and to build revenue

• Acted in +500 performances in lead and ensemble roles
• Performed with Georgia Shakespeare Festival, Georgia Ensemble Theatre, Out of Box Theatre and others