Max Hansen
Traverse City
Summary
Results-driven manager dedicated to elevating team performance and member loyalty through targeted training and data analysis. Expert in aligning cross-departmental goals to enhance operational efficiency and support leadership development initiatives. Focused on leveraging team member strengths to create timely and meaningful change.
Overview
9
9
years of professional experience
Work History
Manager of MSC State Farm
Hagerty Insurance
Traverse City
2025 - Current
- Monitored staff performance and resolved issues to enhance team effectiveness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to create targeted action plans for service improvement.
- Led team meetings and provided one-on-one coaching to foster continuous performance improvement.
- Streamlined communication channels, improving information flow and decision-making speed.
Manager of Talent Development and Sales
Hagerty Insurance
Traverse City
2022 - 2025
- Designed and delivered sales training programs that increased conversion rates and generated higher call revenue.
- Lead the Assistant Manager Trainee program through coaching, assessments, and curriculum development.
- Partner cross-functionally to deliver leadership development programs for current and aspiring leaders.
- Analyze weekly sales KPIs and adjust strategies to improve team performance.
- Supported recruiting and onboarding efforts for new assistant manager hires to streamline integration into the team.
Assistant Manager
Hagerty Insurance
Traverse City
2020 - 2022
- Coached advisors on performance metrics, attendance, adherence, and survey feedback to enhance individual and team performance.
- Facilitated team huddles to communicate KPIs and operational priorities, driving engagement and alignment with business goals.
- Conducted call reviews to reinforce call handling standards, directly contributing to improved member satisfaction.
- Used performance data to identify trends and implement targeted improvement strategies.
- Provided frontline support during high-volume periods while reinforcing service standards.
Education
Bachelor of Science - Nursing
Ferris State University
01-2019
Skills
- Sales strategy
- Operational Leadership
- Data-Driven Decision Making
- Talent development
- Leadership training
- Performance metrics
- Cross-Functional Collaboration
- Change Leadership
- Employee engagement
- Conflict resolution
Timeline
Manager of MSC State Farm
Hagerty Insurance
2025 - Current
Manager of Talent Development and Sales
Hagerty Insurance
2022 - 2025
Assistant Manager
Hagerty Insurance
2020 - 2022
Bachelor of Science - Nursing
Ferris State University