Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Columbus, OH
Open to relocation: Yes
Open To Work
Max Holtsberry
Staff Manager
Columbus,OH
Work Preference
Summary
Results-driven manager with experience in branch operations, sales coaching, and staff development. Skilled in active listening, needs assessment, and customer relationship management. Known for building engaged teams, improving service quality, and supporting business growth through adaptable leadership.
Overview
3
3
Certifications
16
16
years of professional experience
Work History
Staff Manager
The Western & Southern Life Insurance Company
10.2022 - Current
- Directed staff performance, coaching, and development to support branch productivity and service quality.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Recruited, interviewed, and onboarded new team members aligned with agency staffing needs.
- Monitored compliance requirements, licensing records, and operational standards across staff activities.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
Registered Representative
The Western & Southern Life Insurance Company
03.2022 - 10.2022
- Identified new business opportunities by networking within the local community and attending industry events, leading to an expanded client base.
- Assisted clients in developing long-term financial goals by creating customized wealth management plans based on their individual risk tolerance and objectives.
- Assessed financial protection goals to recommend suitable life insurance solutions.
- Explained coverage options, premiums, and policy features in clear terms.
- Enhanced client understanding of complex financial concepts by delivering clear and concise explanations tailored to their unique circumstances.
Manager
Delaney's Diner
05.2017 - 02.2022
- Directed daily dining room operations, ensuring smooth service and consistent guest satisfaction.
- Supervised front-of-house staff, assigning duties and resolving staffing gaps promptly.
- Monitored inventory levels and coordinated food orders to prevent supply shortages.
- Scheduled shifts and adjusted coverage to match business volume and labor needs.
- Enforced health, safety, and sanitation standards across kitchen and service areas.
CH-53 Heavy Lift Helicopter Crew Chief
United States Marine Corps. MCAS New River
01.2011 - 01.2016
- Supervised preflight and postflight inspections, ensuring aircraft readiness and flight-line safety compliance.
- Coordinated maintenance crews during launch and recovery operations, sustaining mission-critical sortie execution.
- Troubleshot airframe, hydraulic, and electrical discrepancies, restoring helicopters to operational status.
- Mentored junior Marines on aircraft servicing, safety standards, and maintenance procedures.
- Contributed to successful mission outcomes by providing critical in-flight support to pilots during complex maneuvers and emergency situations.
Education
No Degree - Nursing
The Ohio State University
Columbus, OHSkills
- Performance coaching
- Staff development
- Sales performance management
- Customer relationship management
- Team performance management
- Needs assessment
- Continuous improvement
- Time management
- Adaptability
- Innovative thinking
- Employee engagement
- Active listening
Accomplishments
- Achieved considerable year-over-year sales growth through effectively helping with training, development, and proven sales techniques.
- Supervised team of between 7 and 12 staff members.
- Year-to-date achieved 100% retention in a high turnover industry.
- Recognized consistently for high performance and consistent growth, qualified Leader Sales Meeting.
Certification
Series 6, Series 63, SIE, Life & Health Licenses
Timeline
Staff Manager
The Western & Southern Life Insurance Company
10.2022 - Current
Registered Representative
The Western & Southern Life Insurance Company
03.2022 - 10.2022
Manager
Delaney's Diner
05.2017 - 02.2022
CH-53 Heavy Lift Helicopter Crew Chief
United States Marine Corps. MCAS New River
01.2011 - 01.2016
No Degree - Nursing
The Ohio State University